Job Description
Job Description
Warranty Representative
The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Essential Criteria:
- Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field
- Electrical/Controls knowledge a plus
- Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task.
- Strong oral and written communication skills, including good phone skills.
- Experience working and negotiating with contractors.
- First-rate Customer Service skills, Team, and Goal oriented
- Enjoys working in a fast paced, ever-changing environment.
- Effective analysis and problem-solving skills.
- Proficiency with Microsoft Word and Excel and familiarity with internet and app programs.
- Ability to research and report findings.
Roles and Responsibilities:
- Monitor status of controls and monitoring system units in the field, including communication components (cellular and network connections) and control and monitoring modules (ensure they’re online and responding as programmed)
- Verbally walk customers step-by-step through a variety of checks to determine root cause of problems with monitoring system and determine if the issue requires escalation.
- Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer.
- Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work.
- Build relationships and databases of local contractors for service work.
- Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps.
- Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review.
- Make business decisions on best practices to complete work with financial implications and timing involved.
- Other duties as assigned.
Other special requirements:
- Some travel required for training purposes and building contractor base.
Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.
At Musco, we make it happen and want you to be a part of it.
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