Job Description
Job DescriptionDescription:
Position Overview:
We are seeking a professional and proactive Receptionist to join our personal injury law firm. As the first point of contact for clients, visitors, and callers, you will play a crucial role in creating a positive and welcoming impression of our firm. Your exceptional communication skills, attention to detail, and ability to manage multiple tasks will contribute to the smooth operation of our front desk and overall client experience.
Responsibilities:
Greet clients and visitors in a friendly and welcoming manner, providing a professional first impression of the firm.
Answer and direct incoming phone calls to the appropriate staff members.
Sort incoming mail and packages, recording and uploading relevant information into our case management system.
Process outgoing mail, ensuring accuracy and timely delivery.
Draft various types of letters, including Drop Letters to clients, Distribution Letters to relevant parties, and other correspondence as required.
Manage the reception area, ensuring it is clean, organized, and conducive to a professional atmosphere.
Receive and distribute mail, packages, and deliveries to the appropriate recipients.
Collaborate with administrative staff to ensure smooth office operations, including ordering office supplies.
Qualifications:
High school diploma or equivalent; additional education or relevant certification is a plus.
Proven experience as a receptionist or in a customer-facing role, preferably in a law firm or professional services environment.
Excellent verbal and written communication skills, with a professional phone etiquette.
Strong organizational skills and the ability to handle multiple tasks with accuracy and attention to detail.
Proficiency in using office equipment and software, including Microsoft Office Suite.
Demonstrated ability to maintain composure and professionalism in fast-paced and stressful situations.
Understanding of the importance of client confidentiality and a commitment to maintaining it.
Strong interpersonal skills, including the ability to interact effectively with clients, colleagues, and visitors from diverse backgrounds.
A positive and friendly demeanor, with a customer service-oriented attitude.
Benefits:
Competitive salary commensurate with experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Collaborative and supportive work environment.
If you are a motivated and organized individual with excellent communication skills and a passion for providing exceptional client service, we encourage you to apply for the Receptionist position at our personal injury law firm. Your role will be integral to our team's success in serving clients and upholding the firm's reputation for excellence.
Requirements: