Job Description
Job Description
Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Lonestar Forklift is looking for a customer service-oriented Service Coordinator to join our team in Austin, Texas. In this role, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met.
Essential Duties & Responsibilities
As the Service Coordinator, your key responsibilities will include:
- Organize and manage all Service jobs and incoming leads
- Schedule work for Technicians, using the service scheduler to prioritize appointments
- Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
- Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
- Review WIP reports and bill applicable service calls to customers
- Open and update all work orders in ERP system
- Ensure all corporate safety initiatives and programs are strictly followed in the field
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- Previous dispatching and/or scheduling experience
- Post-secondary degree or diploma in business, operations or a related field is an asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- A customer service mindset and excellent verbal and written communication skills
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Excellent organizational skills, planning skills, and multitasking ability
- Strong work ethic and a positive attitude
Benefits & Perks
Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Comprehensive medical, vision, and dental benefits for you and your dependents
- Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
- Employee assistance programs
- 401K matching
- Ongoing professional development opportunities
The base pay range for this role is: $45,200 to $52,000 per year, depending on experience.
This is an onsite role based in Austin, Texas.
Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
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