Bilingual Enrollment Clerk

Job Description

Job Description

The ideal candidate for the Enrollment Clerk - Summer EBT role will be detail-oriented, adaptable, and committed to accuracy in processing applications. They will have strong organizational skills, the ability to learn new systems quickly, and a customer-service mindset to support families through the enrollment process. A willingness to handle repetitive tasks with care and to step in to assist with mail operations when needed is also important. Must be able to speak Spanish & English.

WHAT YOU’LL BE DOING

The Enrollment Clerk reports directly to the Summer EBT Program Manager. The role will evolve over time, but the core of your work will be:

• Benefit Management - with support of the Summer EBT Program Manager(s), effectively use benefit management software to review cases, resolve outstanding issues, and verify documentation to ensure timely benefit processing and positive benefit enrollment outcomes

• Data Entry - accurately enter customer information into CRM software, maintaining up-to-date records for tracking and reporting purposes

• Customer Service - provide prompt and high-quality customer service to Summer EBT participants including receiving inbound phone calls, making outbound phone calls, and communicating through chat, text, and email as appropriate.

• Mail Support – as needed, support mail processing team by organizing mail, entering return mail data, and pulling and labeling outgoing mail to ensure timely delivery of Summer EBT benefits

The hours of operation are Monday through Friday, 8:00 AM – 4:30 PM in the office. This is an in-person position that requires a reliable commute to the workplace.

You should be proficient in:

• Customer Service
• Language: Spanish
• Basic Computer Skills