Job Description
Job Description
Automotive. It's All We Do.
AMCI's deep understanding of the automotive industry anchors effective driving and product experiences, dealer education, media events, and sponsorship activation worldwide. We provide key insights and solutions for manufacturers and retailers to navigate the industry's transformation and differentiate its winners. With over 15 million in-vehicle experiences, AMCI is unrivaled in the field. From the latest EVs to the most iconic legacy brands, no company has been handed the keys to more vehicle launches and driving events.
The Opportunity...
The Porsche Experience Centers (PEC) are a brand immersion destination for automobile enthusiasts. They offer the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life.
AMCI is contracted by Porsche Cars North America (PCNA) to deliver the management of core operations for the PEC: drive, logistics, events, marketing and customer experience.
The Customer Experience Team Specialist works as a member of the Customer Experience Team at the Porsche Experience Center (PEC) Los Angeles. This team is responsible for representing the PEC in all areas of the customer journey including telephone, email and onsite check‐in. The PEC is a facility in Carson, CA designed to immerse groups and clients in all that is Porsche. From one‐on‐one instruction to off‐road courses to drive simulators, the PEC is a total reflection of Porsche’s past, present and future. A true car enthusiast playground, the Porsche Experience Center Los Angeles is at the center of Southern California car culture.
This customer service position requires a friendly, outgoing personality and an interest in the automotive industry. As a Customer Experience Team Specialist, you will be trained to provide the utmost customer service, both in-person and by phone. The Customer Experience Team Specialist also receives Porsche product and history training to seamlessly converse with guests.
How You'll Contribute...
• Answer all incoming guest inquiries to the PEC and assist with entering bookings into the online system
• Own the customer’s first impression of the facility by greeting and check‐in registered PEC customers
• Provide customers with course descriptions and all available course options
• Convey specific product knowledge to customers that want to learn more about our vehicles
• Understand and communicate liability waiver, additional vehicle and activity opportunities
• Maintain training certifications and attain new product knowledge when possible
• Upsell additional products to customers, over the phone and in person
• Place outbound calls to customers to alert them of new products, booking cancellations or changes
• Maintain any and all reports required by the PEC Contact Team Manager
• Create and send gift cards purchased over the phone and in person
• Manage customer service issues where possible
• Assist Events Team, SIM Lab and Retail store when needed
• Assist in ad hoc projects as needed
• Ensure guest information is correctly represented
• Answer emails sent to the PorscheDriving.com general inbox
• Create customer name badges
What We're Looking For...
• High School diploma; some college or internship experience preferred
• 1‐2 years of customer service experience or event/travel booking
• Automotive/Motorsports interest preferred
• Excellent customer service skills and ability to handle high‐level clients/groups
• Must be organized and detail‐oriented
• Proficient computer skills including all Microsoft office applications
• Ability to multitask
• Excellent verbal and written communication skills
• Familiar with basic sales and upselling techniques
• Ability to adapt offerings to fit each customer’s needs
• Basic conflict resolution/de-escalation
Other Requirements...
This is a full-time, hourly role with a consistent schedule of five 8-hour shifts per week, typically from 8:00 AM to 5:00 PM. Workdays may fall Monday through Friday or Tuesday through Saturday, based on team coverage and manager discretion. One Sunday shift per month is also required. While the specific days may vary, team members are generally scheduled no more than five days or 40 hours per week. Any additional hours must be approved in advance and are rarely required.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above, and job scope and responsibilities are subject to change.
AMCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.
The estimated hourly rate for this position in Los Angeles range is $22/hr, depending on experience and qualifications. This role may also include performance-based incentives, benefits, and other perks as part of the total compensation package.