Job Description
Job Title: Office/Operations Support
Duration: 6+ Months (Possible extension)
Location: Creve Coeur, MO 63141
Onsite Role
Responsibilities:
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient office operations
- Serve as a primary point of contact for agents, responding to inquiries promptly and professionally
- Greet and welcome clients, agents, and visitors
- Answer, screen, and route incoming phone calls
- Coordinate accounts payable and receivable, including:
- Supporting agent payment requests
- Submitting operational expenses
- Reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, ensuring compliance with regulatory and confidentiality guidelines
- Assist with facility management, including building maintenance requests and basic troubleshooting (e.g., local network issues)
- Manage resource assignments and onboarding logistics for new agents
- Support additional administrative needs, including:
- Control reports
- Conference room coordination
- Meeting preparation
- Candidate fingerprinting
- Assist with planning and coordinating onsite meetings, trainings, and events
- Experience handling confidential and sensitive information, including activities such as:
- Processing fingerprints
- Handling or supporting payment-related activities
- Customer-facing office experience, including:
- Answering and directing phone calls
- Organizing meetings, trainings, and events
- Speaking comfortably in front of large groups of people
Education/Experience:
- Associate or Bachelor’s degree preferred but not required
- Prior experience in customer service, office administration, or operations support
- Microsoft Office Suite proficiency, including Outlook, Excel (basic filtering at minimum)
- SharePoint and OneNote strongly suggested, but is preferred
- Comfort using AI-enabled productivity tools, including Copilot and ChatGPT, to streamline tasks and simplify processes
- Ability to ask questions and seek assistance when needed
- Network across multiple departments to support agents effectively
- Partner closely with the management team to track pipelines, answer process questions, ensure follow through, and support full cycle task completion
- Excellent written and verbal communication skills
- Ability to manage competing priorities in a fast-paced, onsite environment