Job Description
Working Supervisor - Onsite Only
Job Description
Title: Working Call Center Supervisor - Onsite
Would you like to be a call center supervisor? Have you have been in a situation where you had all of the responsibilities of a supervisor, but never received the recognition for your efforts?
This is your chance to be THE supervisor for an entire call center.
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.
Advantages of this position include:
- Full benefits including healthcare, 401K and Paid time off.
- A staffing team is available to assist you in hiring new staff as needed
- Multi-year contract
Key requirements for this position include:
- Must be a US Citizen and have a Real ID.
- One (1) or more years of call center experience.
- Six or more months of call center supervisory experience.
- Ability to regularly interface with Magellan and client management
- Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline
- Experience onboarding, training and managing call center service representatives
- Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.
- Experience with Microsoft Office software including Word, Excel, Outlook and Teams.
- Experience with payroll systems such as ADP is a plus.
- Experience with Cisco, Nortel or other Call Center software is a plus.
- Strong written and verbal communication skills.
We encourage veterans to apply.
You must be able to pass a detailed background check.