Job Description
Job Description
At IFSS, A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.
Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.
Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:
- 2 weeks of PTO
- 1 week of sick time
- Competitive pay
- 401k with Match
- Medical, Dental, and Vision
- Company Provided Life Insurance policy
- Company Provided Short Term Disability
- Disability and Life Insurance Packages
- 10 Company Paid Holidays
- Pet Insurance
- Career Advancement Opportunities
The IFSS Orlando Branch is seeking a motivated Service Dispatcher / Administrative Assistant to join our team. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. This role involves managing multiple administrative and dispatching tasks, coordinating service requests, and assisting in office operations. While prior experience in security systems is beneficial, it is not required training will be provided.
Key Responsibilities:
- Schedule and dispatch service technicians to job sites efficiently.
- Handle customer inquiries and service requests via phone and email.
- Maintain and update service records, reports, and documentation.
- Process invoices, purchase orders, and other administrative documents.
- Scan and digitally file documents.
- Communicate with vendors and manage procurement procedures.
- Receive and organize equipment deliveries (up to 25 lbs).
- Support general office operations, including correspondence and data entry.
Required Skills & Qualifications:
- Strong verbal and written communication skills (English).
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Experience with customer service or administrative support.
- Ability to work independently with minimal supervision.
- Basic knowledge of document handling in Adobe and Microsoft Word.
- Strong attention to detail and problem-solving skills.
Preferred Qualifications:
- Experience in dispatching or scheduling services.
- Knowledge of security systems or installation services (training provided if needed).
Personal Qualities:
- Dependable and committed to quality work.
- Strong work ethic and initiative.
- Detail-oriented and highly organized.
- Adaptable to company growth and process improvements.
Compensation:
- $18-$25hr. depending on experience
Fortis Fire & Safety Inc. is an EEO Employer. We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.