Job Description
Job Description
Business Analyst | QA Engineer
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About the Opportunity
We are seeking a detail-oriented and highly organized Business Analyst / QA Engineer to support personnel certification and credential maintenance initiatives. This role plays a critical part in ensuring system quality, data integrity, and operational excellence through testing, analysis, and cross-functional collaboration.
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Key Responsibilities
- Design and execute comprehensive test plans and test cases, including UAT and regression testing, to ensure product quality prior to release
- Respond to stakeholder inquiries related to certification processes and systems
- Track, manage, and follow up on action items to ensure timely resolution
- Perform data validation and quality checks across systems
- Participate in software vendor meetings and support system-related discussions
- Develop and maintain internal documentation and training materials
- Create user-facing documentation and training resources
- Update, implement, and maintain operational procedures
- Support additional projects and responsibilities as needed
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Qualifications
- Organizational Skills: Strong multitasking abilities with the capacity to manage multiple priorities; self-starter with a strong sense of urgency
- Communication Skills: Excellent written and verbal communication skills to effectively coordinate across teams and update stakeholders
- Technical Proficiency: Experience with Microsoft Office tools (Word, Excel, PowerPoint) and document sharing platforms; familiarity with system integrations and data migration
- Education & Experience: Bachelor’s degree in Business or related field, plus 5+ years of experience in test planning, UAT, regression testing, and/or administrative support roles
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What We Value
- Accountability and ownership in delivering high-quality work
- Adaptability and resilience in a dynamic environment
- Strong collaboration and relationship-building skills
- Creativity, innovation, and a continuous improvement mindset
- A commitment to diversity, inclusion, and respectful collaboration
- Curiosity and a willingness to learn and grow
- Proactive thinking with a focus on anticipating and solving challenges