Job Description
Job Description
Location: Pittsburgh, PA (strongly preferred) or remote
Hours: Minimum 20 hours/week, with flexibility during peak times
Department: Customer Service/Marketing Reports
To: CSR Manager
Position Overview
The Customer Service Representative will serve as the first point of contact for our customers – retailers, distributors, and individual players. If you’re passionate about racquet sports, skilled in problem-solving, and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
· Respond to customer inquiries via phone, email, and online platforms.
· Process orders, returns, and exchanges in the order management system
· Verify order details including product availability, pricing, shipping terms and payment methods.
· Collaboration with internal departments (sales, warehouse, finance) to resolve order-related issues.
· Maintain accurate customer records and document interactions.
· Provide general administration support to internal teams as needed.
· Promote additional products and services when appropriate.
Qualifications
· High school diploma or equivalent (college degree preferred)
· 2+ years of customer service or order management experience.
· Experience in sporting goods or consumer products a plus.
· Strong computer skills and ability to learn new systems quickly (ERP/Netsuite experience a plus)
· Passion for sports – especially tennis, pickleball or padel – is a big plus
· Racquet stringing knowledge is a bonus.
What We Offer
· Competitive hourly salary
· Hybrid work environment with flexibility
· Employee discounts on GAMMA Sports products.
· Opportunity for professional growth in a dynamic, sports-focused company.
About GAMMA Sports
GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.
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