Assistant Director of Financial Aid

Job Description

Job Description

Thomas More University

Non-Exempt Job Description

Title: Assistant Director of Financial Aid

Department: Financial Aid

Reports to: Director of Financial Aid

Created: January 11, 2022

Revised: November 21, 2025

Core Values:

It is expected that all of the duties and responsibilities of this position will be performed in a manner that reflects the core values of Thomas More University which include: sense of responsibility toward your fellow human beings, respect for life, adherence to social work ethics, respect for diversity, professionalism, and compassion.

Basic Purpose:

This position is primarily responsible for administering the state and federal grant programs as well as the federal aid verification process. The Assistant Director of Financial Aid also supports the Director in the day-to-day operations of the Financial Aid Office.

Core Competency Skills Required:

• Excellent written and oral communication skills/presentation skills.
• Ability to develop a high level of understanding of federal and state financial aid regulations as well as financial aid policies and procedures.
• Excellent time management skills.
• Demonstrated commitment to provide excellent customer service.
• Ability to recognize, analyze and solve problems.
• Ability to work some nights and weekends during peak seasons.
• Ability to maintain confidentiality of student data.
• Ability to work independently on financial aid related duties as well as assisting the Enrollment Services team.

Principal Activities

• Manage the federal grant programs, including awarding, verifying eligibility, disbursement, and reconciliation.

• Manage the state scholarship and grant programs, including awarding, verifying eligibility, disbursement, and reconciliation.

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning, and individualizes information to the particular needs and situation of the student.

• Assist in the enrollment process of incoming and returning traditional students.
• Manage the document review process, which includes mailing and emailing students and parents regarding missing or additional documentation needed to process FAFSA information.

• Complete federal verification process for selected students.

• Process all outside scholarships and maintain the scholarship resource center on the website.

• Occasionally present information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.

• Keep abreast of all current federal, state and institutional policies regarding the various financial aid programs and assist with training of enrollment personnel.

• Assist with enrollment events.

• Adhere to all rules and regulations associated with the NCAA Division II and the Great Midwest Athletic Conference.

Education, Specialized and/or Technical Knowledge Requirements:

Education: Bachelor’s Degree required

Experience: Three years of experience in a higher education financial aid office, preferred

Skills: Ability to think clearly and communicate in a concise, uncomplicated manner, good math

aptitude.

Physical Job Requirements

Tools and Equipment Used

Personal computer, copier, fax/scanner, phone, and other typical office equipment

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Mental requirements include compare, decide, direct, problem solve, analyze, instruct, interpret