Job Description
Job DescriptionAbout the Role
We are seeking a detail‑oriented and customer‑focused Customer Service & DME Order Processing Representative to join our growing Wisconsin team. In this role, you will support patients, providers, and internal departments by handling inbound inquiries, completing outbound follow‑up calls, and managing daily order entry for durable medical equipment (DME). You will work closely with referral sources, insurance carriers, and internal staff to ensure accurate documentation, efficient processing, and exceptional service.
This location is part of a close‑knit, collaborative team that values communication, teamwork, and celebrating wins together.
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Type: Contract‑to‑Hire (Strong intention to convert)
Key Responsibilities
- Handle 30 inbound calls daily and 40–50 outbound calls, focused on order processing and follow‑up
- Assist walk‑in patients and complete basic DME order entry in a small‑team office environment
- Navigate multiple EMR systems to obtain required documentation
- Enter and review all pertinent information including authorizations, expiration dates, and insurance requirements
- Communicate with Customer Service and Management regarding insurance trends or documentation issues
- Verify insurance carriers in the company database and submit requests for new carrier entries when needed
- Contact patients when documentation is insufficient, provide updates, and offer additional options to keep referrals moving
- Respond to calls and emails quickly while meeting internal service goals
- Document all call information in accordance with standard operating procedures
- Accurately process, verify, and submit all required documentation and orders
- Meet quality assurance expectations and key performance metrics
- Resolve customer concerns and help problem‑solve order or documentation issues
- Utilize internal tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI/PECOS databases, and “How‑To” guides
Required Qualifications
- Customer Service experience (office, medical, insurance, or administrative setting strongly preferred)
- Strong time management, multitasking ability, and organizational skills
- Ability to problem‑solve and work efficiently in a fast‑paced environment
- Basic computer proficiency and ability to learn new systems
- Strong communication skills, both written and verbal
- Consistent employment tenure
Employee Value Proposition (EVP)
- Smaller Wisconsin location with a friendly, supportive, close‑knit team
- Opportunity for direct hire after contract period
- Once direct: Health, Dental, Vision, 401(k), and PTO
- Positive team culture—collaborative, helpful, and welcoming
- Frequent office events, outings, potlucks, and team‑building activities
- Brand-new, bright, clean office space with your own workstation, headset, and monitor
Work Environment
- Clean, modern office with a supportive team atmosphere
- You will receive your own workstation and equipment
- Business casual environment
Job Type & Location
This is a Contract to Hire position based out of Racine, WI.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Racine,WI.
Application Deadline
This position is anticipated to close on Mar 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.