Job Description
Job Description
Why a career as a Customer Success Team Member with Brehob?
Brehob has proudly served the industry for over 70 years with leading products and best in class customer service.
Competitive Benefits:
- Medical, Dental, Vision, and Life benefits
- PTO, Holiday Pay, and Sick Pay
- 401k and company matching
- Profit Sharing
- HSA Contributions by company
- Referral Program up to $1500
Position Summary
This position is key to the service operation the Outside Service Planner answers calls from our customers, assigns the tech to the job in expand it, approves the service report once the job is completed, makes sure all billable lines are in the system and toggles the job for invoicing. This is our set up and billing arm in service.
Key Responsibilities
• Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments.
• Assist with all departmental needs relating to service operations, customer service, or general administration.
• Assist in management of administrative aspects of service department including filings, documentation invoicing, past due account reporting, customer service
• File and maintain hard-copy files/documents and(or) electronic files, as needed
• Create and maintain reports for departments as required
• Update electronic information in company software, for accuracy and completeness.
• Call customers as needed
• Work with stockroom/outside purchasing for all service group material requisitions
• Assist with Rental paperwork
Key Metrics /Performance Indicators
· Jobs are scheduled at least one week ahead
· Receiving is processed within 24 hours of delivery
· Calls are answered before the 3rd ring
· Weekly inventory cycle counting is complete
· Tech hours are reconciled before Monday at 10 am for last week.
· Safety sign ins & Safety Walk is completed every month
Job Requirements
· Travel may be required when training in different branches
· College Diploma or Equivalent Experience, or Education
· Must be comfortable on fork truck
· Must be able to lift 40lbs-50lbs around a 10k sft. warehouse
Work Schedule
- · Hours of operation 7:30am-4:30pm , must be able to work weekends if needed, must be able to participate in on-call rotation for emergency service calls.
Brehob Corporation is a federal government contractor. As such, we take affirmative action to employ and advance in employment without regard to race, color, religion, sex, national origin, age, citizenship, disability, or veteran status.
AA/EOE/M/W/VETS/DISABLED
Resumes with photos will not be considered
Recent incidents have occurred regarding people or groups attempting fraudulent hiring activity
by pretending to be Brehob employees. Brehob Corporation is in no way affiliated with these
groups. If you are unsure of the legitimacy of a phone call or request, please do not respond
directly. Instead, call (317) 231-8080 to verify this information. Please keep the following in mind
if you are unsure of the validity of a job offer or check you may have received.
- Brehob does not offer remote jobs.
- All emails will come from a Brehob.com address, not a Gmail address.
- We will never send you a check for any reason before your first day on the job.
- We will never ask you to deposit a check, and transfer funds back to us.