Job Description
Job Description
Welcome to LaTorre Insurance Agency, where we believe in the power of genuine connection and outstanding support. With two locations to serve our clients - Valatie and Glenmont, our agency is more than just a place of business; it's a community hub dedicated to serving our clients with integrity and care. We're looking for a Client Support Advisor who shares our passion for making a real difference in people's lives. As our Client Support Advisor, you won't just be answering phones; you'll be the friendly voice and guiding hand for our valued clients, helping them navigate their insurance needs with confidence. You'll play a crucial role in building lasting relationships, ensuring every client feels heard, understood, and well taken care of. If you have a knack for making people feel comfortable and a drive to provide top-notch service, you'll fit right in with our dedicated team.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Retirement Plan
Mon-Fri Schedule
Life Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Responsibilities
Serve as the first point of contact for clients, addressing inquiries and providing assistance with a warm and helpful attitude.
Guide clients through policy details, explaining coverage options and answering questions clearly.
Process policy changes, updates, and renewals efficiently and accurately.
Assist clients in filing claims and provide support throughout the claims process.
Build and maintain strong, trusting relationships with clients through exceptional service.
Collaborate with the internal team to ensure a seamless client experience.
Requirements
Proven experience in customer service or a similar client-facing role.
Excellent verbal and written communication skills, with a friendly and professional demeanor.
Strong problem-solving abilities and attention to detail.
Proficiency in using computer systems and customer relationship management (CRM) software, and Agency Management Sofware (AMS)
Ability to manage multiple tasks simultaneously and prioritize effectively.
A genuine desire to help people and build positive relationships.
NYS Property & Casulty License (Valid or Ability to Obtain within 90 days)