Job Description
Job Description???? Join Our Veterinary Team as a Client Service Representative! ????
Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you!
We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people — from the first phone call to the final farewell at checkout.
???? What You’ll Be Doing:
You’ll wear many hats throughout the day, including:
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???? Answering a high volume of incoming calls with professionalism and compassion
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???? Scheduling and confirming appointments
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???? Handling prescription requests (in person, over the phone, and via fax)
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????️ Updating electronic patient records and uploading medical files/images
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???? Checking in/out patients and managing payments
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???? Collaborating with doctors and technicians to support client needs
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???? Educating pet owners about our products, and services
???? Our Ideal Candidate:
You're someone who:
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Goes the extra mile to delight clients, not just satisfy them
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Has a friendly, upbeat personality and enjoys connecting with people
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Thrives in a multitasking environment and is eager to learn new things
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Stays calm and collected under pressure, with a healthy dose of empathy
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Understands the emotional nature of veterinary care and handles it with grace
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Is tech-savvy and familiar with tools like Microsoft Outlook and Word
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Can adapt to busy days or slower moments with equal enthusiasm
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Brings strong problem-solving and time-management skills to the table
???? What We Offer:
In return for your hard work and dedication, we provide:
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A competitive salary
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Employee discounts on veterinary services for your pets
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A supportive and collaborative work environment
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Benefits available for both part-time and full-time positions (details discussed during the interview)
If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares — we’d love to hear from you!
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 10-hour shift
- Day shift
- Holidays
- Every other weekend shift