Patient Care Coordinator - Gold Country Hearing

Job Description

Job Description

GoldCountry Hearing in Rocklin, CA is looking for an energetic and motivatedindividual to manage the front office and represent our practice withprofessionalism.

Essential Duties andResponsibilities:

• Create and manages an effective patient schedule by converting inbound/outbound callsinto appropriate appointments.
• Ensure the patient has the best experience possible with timely andcourteous interactions throughout the patient experience.
• Execute the appointment reminder process with pre-calls at 48 hours prior toappointment.
• Answer the multi-line phone while maintaining a polite, consistent phonemanner using proper telephone etiquette and handles the caller’s needs ordirects the caller to the appropriate party.
• Register new patients and updates existing patient demographics bycollecting detailed patient information including personal, insurance, andfinancial information.
• Facilitate patient flow by notifying the provider of patients' arrival,being aware of delays, and communicating with patients and clinical staff.
• Respond to inquiries by patients, prospective patients, & visitors in acourteous manner.
• Greet patients upon arrival, sign them in and obtain any other necessary datato ensure the patient has the best experience possible.
• Provide patients with intake and new patient forms as well as copies of ouroffice policies and legally required documents in advance via email.
• Process payments from patients for co-pays and uninsured visits as necessary.
• Call on existing patients to promote new products and services.
• Apply training and development to achieve companion attendance rate, out ofwarranty rate, cancellation / no-show rate, referral rate, and in-bound callsto appointment rate.
• Overcome objections through the use of scripts and objection-handlingtraining.
• Participates in ongoing training and development through weekly conferencecalls and occasional classes.
• Keep the reception area clean and organized.
• Maintain patient privacy in compliance with HIPAA federal guidelines andpractice policies.

Position Qualifications:

• HighSchool Diploma required, Associates degree preferred
• 2years front office experience
• Mustbe computer literate in all Microsoft Office programs
• Mustbe able to work well independently and be detailed-oriented and organized

Theideal candidate will also possess:

• Excellentpeople and customer service skills
• Abilityto handle heavy phone work and provide top-notch service
• Strongorganizational skills
• Excellentcommunication skills
• Priormedical/healthcare office experience a plus
• Independentworker, thinks on their feet

What We Offer:

• $23-28/hr.total comp
• GroupHealth Insurance. Company covers $500 toward premium (must be full-time)
• 2 weeks PTO accrued annually and 6 sick days per year
• Paidholidays
• 401Kwith 4% company match upon eligibility
• Regulartraining
• Teambuilding events
• Student loan repayment program IF relevant to the job
• Opportunitiesfor advancement