Job Description
Job Description
As a Customer Intake Specialist, you will connect consumers with trusted carriers specializing in car insurance, helping them find the right coverage tailored to their needs. As a key member of our team, you will play an integral role in guiding customers through the insurance selection process, ensuring they are matched with a provider that aligns with their preferences.
This is a full-time, remote opportunity for residents of the following states:
AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
- Minimum 1 year of customer service/call center or office experience required
- Technical savvy able to toggle between multiple browsers & systems using dual monitors
- Strong verbal and written communication skills
- Ability to type at least 35 WPM accurately
- Self-motivated, dependable, and able to work independently
- Must be 18 years of age
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
Responsibilities
- Handle a high volume of inbound calls in a timely, professional manner
- Follow communication scripts while maintaining a natural and empathetic tone
- Use internal systems to document, escalate, and track customer issues
- Work cross-functionally with internal departments to fully resolve customer concerns
- Participate in training, special projects, and team meetings as assigned
- Ensure full compliance with company policies and applicable financial regulations
- Maintain a positive, solution-oriented attitude at all times
Work Schedule & Compensation
- Hours: Full-time, 40 hours/week
- Shifts: Monday–Friday 8:00am-4:30pm CST
- Training: Paid, 1 week, Monday–Friday, 9:30 AM – 5:00 PM CST
- Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
- Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
- Company-provided equipment for full-time, permanent employees
- Must have a secure, high-speed internet connection and dedicated workspace
- Childcare for anyone 4 years of age and younger is required.
Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the insurance industry.
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