Job Description
Job Description
We are looking for a dedicated Dispatcher/Operations Support to join our team in Henrico, Virginia. In this contract to permanent position, you will play a critical role in maintaining smooth communication with drivers, addressing their concerns, and ensuring efficient daily operations. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities simultaneously.
Responsibilities:
• Maintain consistent communication with drivers to address payroll questions, route concerns, and safety issues.
• Coordinate with 35-50 drivers daily to ensure efficient operations and resolve any logistical challenges.
• Use messaging platforms as the primary method of communication, with occasional phone interactions as needed.
• Monitor and address route-related issues promptly to minimize disruptions.
• Collaborate with drivers to ensure adherence to schedules and operational protocols.
• Utilize Microsoft Office tools to manage and document communications and operational tasks.
• Provide exceptional customer service by addressing driver concerns professionally and efficiently.
• Support drivers with problem-solving and conflict resolution to maintain a positive working environment.
• Ensure all dispatching activities comply with company and safety standards.
• Assist in streamlining communication and processes to improve overall operational efficiency.
• Proven experience in a dispatching role, preferably within the trucking industry.
• Strong customer service skills with the ability to manage driver relationships effectively.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Familiarity with computer-aided dispatch systems and logistics coordination.
• Excellent organizational skills and attention to detail to manage multiple tasks simultaneously.
• Ability to communicate effectively via messaging platforms and phone calls.
• Knowledge of logistics and route planning to support operational needs.
• Problem-solving skills to address and resolve driver concerns efficiently.