Specialist, WIC Call Center Support

Job Description

Job DescriptionDescription:

LOCATION: Wayne County Health Department - Wayne, MI 48184

POSITION SUMMARY: This employee is responsible for performing a variety of clerical duties to ensure WIC participants receive services in a timely manner while adhering to the standards and guidelines of the Michigan WIC program. The employee will document appropriately; maintain client confidentiality; maintain client records and works collaboratively within the WIC program.

ESSENTIAL FUNCTIONS: (Performs duties that may include)

• Maintain confidential protected health information according to Department policy and procedure.
• Address participants questions and concerns via telephone.
• Complete reports as assigned in a timely manner.
• Participates in emergency preparedness activities.
• Assist clients in all matters of customer service.
• Perform other duties as assigned to ensure the proper operation of the call center and WIC services.

JOB QUALIFICATIONS: (Items needed to start and/or keep position)

• Effective communication skills, ability to accept responsibility for carrying out required tasks.
• Full time access to an insured, reliable automobile (mileage reimbursement is provided)
• Valid driver’s license; proof of auto insurance; social security card.
• Ability to work anywhere from 40 a flexible schedule.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required. Associate degree recommended.
• Bilingual in English, Arabic, Spanish or Bangla is preferred; but not required.

JOB PREREQUISITES: (candidate has)

• Skill in computers and software programs including Microsoft Word and Excel and Access.
• Knowledge of the Internet and the use of Web forms and Web based programs.
• Knowledge of modern office practices and procedures.
• Ability to follow oral and written instructions: and learn assigned new tasks.

INDEPENDENT ACTION: Requires the ability to work independently.

ADDITIONAL RESPONSIBILITIES:

• Responsibility for completing and maintaining written and electronic reports and deadlines.
• Responsibility of knowing how to use office equipment, including computers, printers and scanners.
• Physical demands include lifting up to 15 lbs., bending, walking, stairs, talking, and some overnight travel.

Salary: $20 hourly

Employment Type: Full-Time

Classification: Non-Exempt

Benefits:

• Health insurance, Dental insurance, and Vision insurance
• Paid time off (Holidays, Vacation, Personal, & Sick time)
• 401a & 403b (Retirement plans)
• Long Term Disability
• Employee assistance program
• Group Life Insurance
• Various Voluntary Benefit Option

Application Deadline: June 13, 2025

Please contact SEMHA HR Department at 313-873-6500 if you need assistance to upload resume or make application online.

** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**
** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **
** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **Requirements: