Job Description
Job Description
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills.
Responsibilities:
• Process customer orders accurately through data entry and maintain order records.
• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.
• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.
• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.
• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.
• Interact with external carriers to confirm load availability and coordinate customer pickups.
• Maintain and update customer databases to manage advanced shipping notices and routing requests.
• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.
• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes.
**For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
• At least 3 years of customer service experience in a related field.
• Familiarity with inventory control and truck scheduling is highly preferred.
• Proficiency in Microsoft Office and general computer skills.
• Strong multitasking abilities and the capacity to perform under pressure.
• Excellent verbal and written communication skills.
• Proven ability to build positive relationships with internal and external customers.
• Demonstrated problem-solving skills and attention to detail.
• A consistent and detail-oriented resume reflecting relevant experience and skills.
**For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **