Job Description
Job DescriptionCustomer Solutions AssociateAbout Arena Club
Arena Club, co-founded by 5x World Series Champion Derek Jeter and entrepreneur Brian Lee, is revolutionizing the trading card industry. We're home to the first-ever digital card show, where fans buy, sell, and showcase trading cards like never before. With transparent grading, secure vaulting, and personalized online showrooms, we're on a mission to make collecting more accessible, secure, and fun. Whether you're a lifelong collector or just getting started, Arena Club is where passion meets innovation.
About the Role
We're looking for a Customer Solutions Associate to join our on-site operations team. This position is not customer facing, but is focused on resolving customer issues while assessing how operational workflows can be improved to increase customer satisfaction.
If you're highly organized, proactive, and love figuring out how to fix broken processes, this role is for you. You'll take ownership of escalations, edge cases, and operational problems, working across teams to make sure issues are resolved quickly and permanently.
This is a great opportunity for someone who wants to build a career in operations, process improvement, and execution.
What You'll Be Doing
- Take ownership of customer escalations through to resolution
- Investigate underlying causes of service breakdowns across fulfillment, logistics, and internal systems
- Track open issues end-to-end, ensuring timely follow-up and confirmation that solutions are fully implemented
- Partner closely with internal teams to coordinate responses and drive effective resolutions
- Document processes, resolutions, and escalation paths to improve consistency and knowledge sharing
- Identify recurring issues and recommend long-term improvements to enhance the customer experience
- Ensure issues are not delayed, lost, or passed between teams without clear ownership
- Provide leadership with reporting, insights, and trends related to customer-impacting issues
What We're Looking For
- Strong organizational and follow-through skills
- Ability to think critically and solve problems independently
- Comfortable working across teams and systems
- Proficiency with Google Workspace (Sheets, Docs, email)
- Ability to manage multiple priorities in a fast-paced environment
- Self-starter mindset. You don't wait to be told what to fix
- Calm under pressure and comfortable with ambiguity
- Prior customer issue and escalation resolution experience required.
- Prior operations, logistics, or process experience is a plus, but not required
Benefits
- Competitive Pay ($22–$24/hour)
- Health, Dental, and Vision Insurance
- Disability and Life Insurance
- Vacation and Sick Time
- Room for growth in a fast-growing startup
- Work alongside passionate, innovative teammates
Apply Today!
If you enjoy solving problems, improving systems, and taking ownership of your work, we'd love to hear from you.
Location: Beaverton, OR (On-Site)
Job Type: Full-Time | Entry-Level
Pay: $22.00 – $24.00 per hour
Schedule: Day Shift | Monday – Friday | 40 hours per week