Job Description
Job DescriptionNow Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort!
Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we’d love to meet you!
We’re currently seeking a PBX Operator to join our resort team. In this role, you’ll serve as the communication hub of the property—ensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.
Location: 4870 Longhill Rd, Williamsburg, VA 23188
Pay Rate: $16/hr
2nd Shift: 3pm - 11pm
What You'll Do:
- Answer and direct incoming calls in a timely, professional, and friendly manner
- Assist guests with questions about resort amenities, services, and facilities
- Route calls accurately to guest rooms or appropriate departments
- Assist with responding to in-house and post-guest messages via multiple applications
- Assist with assigning work orders in Whistle
- Respond to guest requests quickly and ensure follow-through
- Set up and manage guest wake-up calls
- Monitor emergency calls and notify appropriate teams immediately
- Support engineering dispatch and coordinate service requests
- Distribute incoming faxes to the appropriate departments
- Report maintenance issues, safety concerns, or suspicious activity
- Maintain a positive, cheerful, and professional tone in all interactions
- Deliver outstanding customer care with every guest interaction
- Support overall resort operations and complete additional duties as assigned
What We’re Looking For:
- 1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
- Strong communication skills with a professional phone presence
- Ability to multitask and manage multiple calls and priorities efficiently
- Strong problem-solving skills and attention to detail
- Basic computer proficiency and ability to learn phone and property systems
- Bilingual skills are a plus
- Dependable, punctual, and able to work independently
- High School diploma or GED required
- Availability to work evenings, weekends, and holidays required
Why Join Us?
- Be the voice of the resort and make a direct impact on the guest experience
- Work in a professional, team-oriented hospitality environment
- Gain valuable experience in resort operations and guest communications
- Be part of a supportive team focused on service excellence
Ready to be the voice that keeps our resort connected?
Apply today and start your hospitality journey with us!