Medical Assistant Patient Services Coordinator
Job Description
Job Description
Medical Assistant / Patient Services Coordinator
Low-T – Knoxville
About Low-T
Low-T is a patient-focused healthcare organization specializing in hormone replacement therapy and wellness services. As part of an established and growing network, our Knoxville clinic provides an opportunity to work in a supportive, fast-paced environment focused on delivering high-quality care and an exceptional patient experience.
Position Summary
The Medical Assistant / Patient Services Coordinator is a dual-role position serving as the first point of contact for patients while also supporting clinical services under the direction of licensed providers. This role blends patient-facing customer service, clinical skills, and administrative responsibilities to ensure smooth daily clinic operations and high-quality care.
This position is ideal for a healthcare professional who enjoys variety, accountability, and making a direct impact in a patient-centered setting.
Schedule
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM (2–4 Saturdays per month)
Up to 30 hours a week
Employees are expected to arrive 15 minutes prior to shift start.
Key Responsibilities
Patient Services / Front Office
- Greet and check in patients in a warm, professional manner
- Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
- Collect and process patient payments accurately
- Answer phones, manage messages, and respond to patient communications
- Enter and maintain accurate patient and insurance information in the EHR
- Maintain an organized, clean, and welcoming front desk and waiting area
- Support scheduling, administrative tasks, and clinic flow
- Complete daily cash reconciliation and bank deposits
Clinical Responsibilities
- Obtain and document vital signs for all patients
- Perform phlebotomy and injections independently
- Assist providers with clinical procedures as needed
- Operate EKG and point-of-care testing equipment per protocol
- Prepare lab requisitions and patient plans in advance
- Support efficient patient flow, rooming patients within 10–15 minutes
- Clean, stock, and inventory exam rooms daily
- Complete all required clinical and operational logs
- Handle and process patient specimens according to lab protocols
- Perform quality control documentation and instrument maintenance
- Identify and report any issues affecting test accuracy
Qualifications
- 6 months of experience as a back-office medical assistant or completion of an externship in lieu of certification (required)
- High school diploma or GED required
- Previous experience in a medical office, clinic, or healthcare setting preferred
- Strong patient service, communication, and interpersonal skills
- Comfortable discussing insurance, billing, and payment options with patients
- Proficient with electronic health records and Microsoft Office
- Highly organized, detail-oriented, and able to multitask in a fast-paced clinic
Why Join Low-T
- Competitive pay at $21.00/hour
- Opportunity to be part of a growing healthcare organization
- Patient-centered culture focused on quality care
- Collaborative and supportive clinical environment
- Stable schedule with consistent hours
Work Environment & Physical Requirements
- Onsite clinical setting with direct patient interaction
- Ability to stand, sit, and move throughout the clinic day
- Ability to lift up to 25 pounds and perform fine motor tasks
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