Operations Manager

Job Description

Job DescriptionRole Summary

The Operations Manager plays a vital leadership role in overseeing the delivery of high-quality care and services within a dynamic, patient centered environment. This position is responsible for managing center operations, including therapeutic activities, transportation, facilities, dietary services, and personal care support. The ideal candidate will foster a culture of excellence, compassion, and collaboration—ensuring every patient receives exceptional, holistic care.

This is an outstanding opportunity for an experienced and values-driven professional to make a meaningful impact in the lives of older adults while supporting a talented, mission-focused team.

Duties and Responsibilities

• Oversee and coordinate all aspects of center operations, ensuring seamless delivery of services and programs.

• Uphold patient rights and dignity through policies, training, and daily practice.

• Maintain strong communication with patients, families, and caregivers to ensure care meets individual needs.

• Ensure engaging and inclusive therapeutic activity programs that support the social, emotional, and physical well-being of all patients.

• Manage safe, reliable, and efficient transportation services.

• Oversee dietary operations to ensure nutritious, balanced, and enjoyable meals.

• Ensure the center environment remains clean, safe, and welcoming for patients, families, and staff.

• Promote a positive and supportive workplace culture that values transparency, collaboration, and appreciation.

• Support staff recruitment, training, competency evaluation, and retention to maintain high-quality service delivery.

• Direct, supervise, and evaluate staff performance while fostering professional growth and accountability.

• Maintain compliance with all applicable state and federal regulations.

• Develop, implement, and evaluate operational policies, procedures, and best practices for care and support services.

• Lead and participate in quality improvement initiatives, fostering a culture of data-driven excellence and continuous growth.

• Ensure compliance with safety and infection control standards, including OSHA requirements.

• Safeguard confidentiality of all company, employee, and patient information.

• Participate in ongoing education and training, maintaining necessary certifications and affiliations.

• Ensure all staff duties align with their education, training, and competencies.

• Provide rotational on-call administrative coverage during evenings and weekends.

• Perform related duties as assigned to support overall operational success.

Required Qualifications

• Bachelor’s degree in health care administration, business administration, nursing, public health, social work, or a related human services field.

• At least two (2) years of management or administrative experience in a healthcare or human services setting, preferably serving an aging population.

• Minimum of one (1) year of experience working directly with the elderly population (or completion of training upon hire).

• Reliable transportation, valid driver’s license, and current state-required auto insurance.

• Medical clearance for communicable diseases and up-to-date immunizations.

• Successful completion of background checks, including criminal history, education, license verification, and drug screening.

Desired Qualifications

• Master’s degree in health care administration, business administration, nursing, public health, social work, or a related field.

• Professional license or certification preferred (e.g., NHA, RN, LSW/MSW, PT, OT, RT, RD).

• Experience in startup operations, accountable care organizations, or health plan administration.

• Demonstrated experience in staff development, quality improvement, and operational leadership.

• Strong understanding of healthcare systems, community-based services, and interdisciplinary team dynamics.

Skills and Abilities

• Strong leadership and decision-making abilities with a “people-first” approach.

• Knowledge of healthcare and social service delivery for older adults.

• Excellent communication and relationship-building skills with staff, patients, and vendors.

• Proven ability to foster a culture of quality, accountability, and service excellence.

• Expertise in program development, process improvement, and strategic planning.

• Knowledge of budgeting, financial management, and data tracking systems.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health records.

• Creative problem-solving, adaptability, and a commitment to continuous learning.

• Understanding and commitment to diversity, inclusion, and person-centered care principles.

Work Environment and Physical Demands

• Work performed in a healthcare center setting with moderate noise levels and controlled temperatures.

• Requires manual dexterity, ability to lift up to 30 pounds safely, and frequent communication with staff and patients.

• Must have normal or corrected vision and hearing.

• May involve working under deadlines in occasionally busy or noisy environments.

• Exposure to typical healthcare conditions, including bodily fluids and medical equipment.

• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

If you're interested, please reply to this advertisement or directly email your resume to me at DSalgado@teemagroup.com or by calling/texting (949) 295-5951.
I strive to reply within 48 hours. Looking forward to connecting with you soon. Thank you!