Job Description
Job Description
Banyan Treatment Centers, a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Seminole, FL.
As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you’ll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care.
Position Details:
- Reporting to: Clinical Director
- Schedule: Full-time, Monday-Friday, 10 AM - 7 PM
- Location: Seminole, FL (On-site)
Key Responsibilities:
- Monitor Salesforce for pending admissions and take necessary action.
- Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
- Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
- Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
- Assist in gathering consents, identification, and financial documents required for admission.
- Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
- Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
- Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
- Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.
Required Qualifications:
- Associate degree and/or 1+ years of experience in behavioral or mental health treatment.
Preferred Qualifications:
- 1+ years of experience in behavioral or mental health treatment.
- Experience working with patients at a detox level of care.
- Familiarity with KIPU and Salesforce systems.
Why Join Banyan Treatment Centers?
This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As an Intake Coordinator, you will:
- Directly Impact Lives: Play a vital role in ensuring a smooth admission process and supporting individuals during a crucial phase of their recovery journey.
- Skill Development: Gain valuable experience in behavioral health, enhancing skills in patient intake, support, crisis management, and effective communication.
- Career Growth Opportunities: Take advantage of our commitment to employee growth, with access to continued education, training, and advancement opportunities within the organization.
- Collaborate with a Diverse Team: Join a workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.
- Enjoy comprehensive benefits (FT only) including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.
Apply Now
If you’re passionate about helping others and thrive in a fast-paced, team-centered environment, apply today!
EOE