Job Description
Job Description
Description: Interact with insurance agents to provide and process information in response to inquiries, concerns and requests about insurance policies and services.
MAIN JOB TASKS AND RESPONSIBILITIES:
Deal directly with agents primarily by telephone, electronically or face to face. Respond promptly to agent inquiries. Obtain and evaluate all relevant information to handle inquiries and complaints. Process agent commissions, forms, and requests. Direct requests and unresolved issues to the designated resource. Record details of inquiries, comments and complaints. Communicate and coordinate with internal departments.
Requirements
EDUCATION AND EXPERIENCE:
High school diploma, general education degree or equivalent.
Knowledge of relevant computer applications and ability to type. Knowledge of administrative procedures, numeric, oral and written language applications and product knowledge.
KEY COMPETENCIES:
Interpersonal skills. Communication skills - verbal and written. Listening skills. Problem analysis and problem-solving. Attention to detail and accuracy. Strong data entry skills. Adaptability and initiative.
Benefits
Will work Monday - Friday 8 am – 4:30 pm.
401K, Health Insurance, Holidays, Pension, Vacation, Vision, Dental