Job Description
Job Description
The Inspector Services Specialist is responsible for performing tasks prior to, during, and after presidentially declared disasters in support of a contract with the Federal Emergency Management Agency. This role is part of an active team and reports directly to the Customer Experience Manager. This is a full-time position requiring flexibility in adapting to a dynamic schedule that often includes long hours, weekends, and 24-hour operations. In rare circumstances, travel may be required with little notice.
This is a full-time position requiring flexibility in handling a dynamic schedule that often includes long hours, weekends, and 24-hour operations. In rare circumstances, travel may be required with little notice.
Position Requirements
The primary functions include interacting with inspectors via phone daily, supporting continuing education, security requirements, and deployment administrative needs. These tasks and functions are as stated below but not limited to the following:
- Being well versed in standard operating procedures on a daily basis
- Referring callers to the appropriate department to receive information and assistance
- Assisting in the maintenance of accurate records of inspectors through paper, electronic, and database files
- Serving as a contact point for inspectors’ inquiries regarding workshops, webinars, security requirements, deployment preparations, deployment opportunities, etc.
- Contacting inspectors and scheduling new and advanced training. Providing training information and reminders to attendees prior to scheduled time
- Utilizing internal databases and documenting successful contact as well as contact attempts via phone and email
- Providing feedback on ways to improve functionality and effectiveness of internal database
- Following up with inspectors to help ensure compliance with FEMA background check and other contract requirements
- Reaching out to potential inspector new hires when needed
- Contacting inspectors in anticipation of deployments to determine availability
- Being well versed in standard deployment protocol and procedures
- Contacting inspectors for deployment and recording all call attempts and results accurately
- Providing inspector with necessary travel and deployment details
- Assist in meeting and maintaining contractual obligations
- Contacting applicants to perform survey calls and recording results accurately
- Assisting other departments when needed and other duties as assigned
Required Qualifications
- A high school diploma is required, BA preferred.
- 0-2 years of relevant experience; experience working with FEMA emergency management strongly preferred.
- Candidates should be willing to work long hours and be on call, when necessary, with little to no notice.
- Positive attitude is a must.
- The ability to work accurately and under tight deadlines is desired.
- The ideal candidate will have 2+ years of experience in the administrative/customer service field. Strong customer service skills, written and verbal communication skills, and proficiency in MS Word, Excel, and Outlook are necessary.
- Reliable internet and phone service are required when working remote.
Interested Applicants
U.S. Citizenship required for all project positions. As a drug-free workplace, employees may be subject to drug screening. As a contractor to FEMA, all selected candidates must undergo a criminal background investigation, fingerprint analysis and e-App. Only candidates who rate favorably may be selected for employment.
Company DescriptionMAIC, Inc. (MAIC) is a Women-Owned Small Business. For over 25 years, we have successfully provided project management support to federal agencies and prime federal contractors. Our company has been awarded five Outstanding Small Business Awards by the US Department of Homeland Security (DHS) for notable achievement in providing support to federal clients such as the Immigration and Customs Enforcement (ICE), (one nomination), ICE and the Federal Protective Service (a joint nomination) and the Federal Emergency Management Agency, which nominated our firm three times for DHS awards. We are an Equal Opportunity Employer and pride ourselves on being an employee oriented company that values our employees who we call team members through ensuring that they always have a voice in our company; are treated with the highest level of respect; and are given an opportunity for advancement when they demonstrate the ability to take on more responsibility.
Company Description
MAIC, Inc. (MAIC) is a Women-Owned Small Business. For over 25 years, we have successfully provided project management support to federal agencies and prime federal contractors. Our company has been awarded five Outstanding Small Business Awards by the US Department of Homeland Security (DHS) for notable achievement in providing support to federal clients such as the Immigration and Customs Enforcement (ICE), (one nomination), ICE and the Federal Protective Service (a joint nomination) and the Federal Emergency Management Agency, which nominated our firm three times for DHS awards. We are an Equal Opportunity Employer and pride ourselves on being an employee oriented company that values our employees who we call team members through ensuring that they always have a voice in our company; are treated with the highest level of respect; and are given an opportunity for advancement when they demonstrate the ability to take on more responsibility.