Job Description
Job Description
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!
Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.
Job Type
Full-Time: Exempt
Work Week | Work Hours
Monday – Friday, occasional Saturday | Operations Hours: 7:30am – 5:00pm
Specialties / Licenses or Certifications (Preferred, not Required)
- Termite and Other Wood-Destroying Organisms (WDO) License or WDO Operator Certification
- General Household Pest (GHP) License
- Lawn & Ornamental (L&O) License
- Fumigation License
Our Position
Field Service Supervisor are responsible for overseeing service and sales function(s) including but not limited to providing quality service to all customers and successfully meets and/or exceeds production goals, managing service call backs, customer satisfaction and cost control (inventory).
Your Rewards
- 8 Company-paid Holidays (Full-Time Only)
- 10 Days of Paid-Time Off (Full-Time Only)
- Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
- Medical, Dental, and Vision plans (Full-Time Only)
- Retirement Plans with Company match including 401k up to 5%
- Employee Assistance Programs
Your Responsibilities
- Manage and perform all pest services to meet daily and monthly production goals.
- Conducting home inspections and/or a commercial site evaluation and preparing a specific proposal for the individual homeowner’s or business needs.
- Prospecting new business, gathering information about customer needs, presenting customized solutions and closing sales.
- Listen to and respond to customer complaints and work with team members to resolve issues/concerns.
- Conduct routine check-ins of service team members.
- Assist Service Manager in maintaining proper inventory of pest control, termite, lawn, and related products and issue to service technicians, as appropriate.
- Adhere to company pricing and sales guidelines.
- Maintains fleet including vehicle inspections, accident procedures, coordinating preventive services.
- Provide excellent communication and customer service skills to build trust and create positive customer experiences.
- Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
- Adhere and abide to all driving laws/company policies when operating company vehicles.
- Comply with all State and Federal regulations.
Our Requirements
- Complete a minimum of a High School diploma or equivalent.
- Must have a valid driver license and be 18 years of age.
- Must be able to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift at least 50lbs or more.
- Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and in-person correspondence.
- Ability to calculate basic math.
- Working in a constant state of alertness and safe manner.
- This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach.
- Must be able to work Saturdays.
- Must be able to pass a seven-year criminal background check.
- Must be able to pass substance abuse testing.
- Must be able to pass a three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.
Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.
Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.