Customer Service Representative

Job Description

Job Description

Carrie Joos Farmers Insurance Agency is hiring a Customer Service Representative.

Our insurance agency is in Bloomington Illinois, and we are up to big things! We provide Auto, Home, Business and Life insurance to help protect our clients and their assets. Come be a part of our winning and competitive culture!

Qualifications for the Customer Service Representative:

• Must possess the ability multi-task, prioritize, and manage time efficiently.
• Have a Property & Casualty Insurance license. (or obtain one prior to starting)
• Be trustworthy, dependable, and ethical.
• Must be coachable.
• Have excellent communication skills both written and verbal.
• Be motivated and determined.
• Ability to adapt/respond to different types of characters.

We seek an energetic, coachable, and driven professional interested in helping our insurance agency grow. If you are a motivated self-starter who thrives in a fast-paced environment, we'll invest in your success. This is your opportunity for a rewarding career with excellent income and growth potential

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Health Insurance

Hands on Training

Responsibilities

As a Service Representative you will:

• Work closely with our Producers to provide prompt, accurate and courteous service to our clients
• As a CSR, your responsibilities will include preparing and processing quotes, proposals, applications, endorsements and certificates of insurance
• You will review, and update policies
• Handle customer phone calls, face-to-face meetings, and general correspondence
• Maintain client activity tracking, files, billing, process payments and monitor accounts receivable

Requirements

• Over 18 years of age
• High School Diploma or Equivalent
• Dynamic, kind, and caring demeanor
• Excellent written and oral/presentation skills
• Desire to work towards measurable quotas and bonuses.
• Currently possess a property & casualty insurance license or be able to obtain (prior to starting)
• Have working knowledge of Microsoft Office
• Excellent Organizational Skills a MUST