SAFE Case Aide - Crisis Response Hotline

Job Description

Job DescriptionSAFE Case Aide – Crisis Response Hotline

Crisis Center of Comal County
Department: Shelter Program | Status: Non-Exempt

Be the Voice of Calm in a Moment of Crisis

At the Crisis Center of Comal County, our mission is to embrace survivors of crisis and trauma and empower them to positively change the trajectory of their lives. We are seeking a compassionate, resilient, and service-driven SAFE Case Aide – Crisis Response Hotline to support survivors of sexual violence through immediate, in-person crisis response, advocacy, and trauma-informed care.

This is a fully on-site position requiring physical presence for hotline coverage, hospital accompaniment, and shelter support. Remote work is not available for this role.

This role is ideal for someone who remains calm under pressure, believes deeply in survivor autonomy, and is willing to meet people exactly where they are—often in the most difficult moments of their lives.

About the Role

The SAFE Case Aide serves as a frontline, on-site crisis responder for the Crisis Center’s shelter, 24-hour hotline and Sexual Assault Forensic Exam (SAFE/SANE) response program. This position provides real-time crisis intervention, hospital and law enforcement accompaniment, survivor advocacy, and shelter support during overnight, weekend, and holiday shifts.

Working closely with the SAFE Coordinator, SANE clinicians, and multidisciplinary partners, the SAFE Case Aide ensures survivors receive accurate information, compassionate support, and trauma-informed advocacy throughout medical and legal processes.

Key Responsibilities

• Serve as a crisis responder for the Crisis Center’s 24-hour crisis hotline during the overnight shift

• Provide crisis intervention, emotional support, and sexual violence education to survivors and their support networks

• Offer accurate, unbiased information regarding medical, legal, and law enforcement options

• Accompany survivors to hospitals and law enforcement agencies and provide support during exams and interviews

• Advocate for survivor rights and trauma-informed treatment across systems

• Collaborate with multidisciplinary partners, including medical, legal, and law enforcement professionals

• Provide referrals and resources tailored to survivor needs

• Communicate all crisis activity to the SAFE Coordinator and complete required documentation

• Provide advocacy support to sexual assault survivors across all agency departments without bias

• Participate in sexual assault crisis response on-call rotation

• Respond immediately to crisis calls, creating a safe, calm, and supportive environment for callers

• Provide safety planning and basic family violence education

• Support shelter intake, emergency transportation coordination, and ongoing shelter services

• Conduct overnight shelter duties, including client checks, orientations, and chore coordination

• Support clients in setting and working toward daily and weekly goals in collaboration with Case Managers

• Assist with maintaining organized, welcoming common spaces and shelter operations

• Ensure timely, accurate documentation and communication across all client files

• Attend and actively participate in all staff meetings and case reviews

• Maintain strict confidentiality in all client and agency communications

Qualifications

Required:

• High school diploma or GED with some college coursework

• Proficiency in Microsoft Office 365 and client management databases

• Valid Texas driver’s license and proof of automobile liability insurance

• Ability to work flexible shifts, including overnight, weekend, holiday, and on-call rotations

• Willingness to complete required 40-hour Office of the Attorney General (OAG) training within three months of hire

Preferred:

• Bachelor’s degree in Social Work or related field

• Two years of experience in sexual assault response, crisis intervention, or customer service

• Knowledge of social work theory, ethics, family violence dynamics, and trauma-informed care

• Experience working with unhoused populations

• Bilingual in Spanish

Physical & Work Environment Considerations

• Frequent standing, walking, and telephone contact

• Occasional lifting (up to 25 pounds), reaching, and stooping

• Regular exposure to emotionally intense situations, communicable diseases, and individuals experiencing trauma, addiction, or psychiatric distress

Why Work at the Crisis Center of Comal County?

• Be part of a mission-driven nonprofit making life-changing impact

• Receive specialized training in sexual assault crisis response and survivor advocacy

• Work alongside a dedicated, multidisciplinary team

• Gain meaningful experience in trauma-informed care and crisis intervention

• Make a tangible difference during moments that matter most

If you are committed to dignity, compassion, and justice for survivors—and are ready to serve with empathy and strength—we encourage you to apply.

The Crisis Center of Comal County is an equal opportunity employer.