Job Description
Job Description
Job Title: Temp to Perm Sales Support Specialist – Dealer Onboarding & Support (after 90 days we will evaluate)
Department: Sales
Reports To: Sales Performance Manager
Job Summary
The Sales Support Specialist plays a critical role in supporting the sales organization by onboarding new dealers, maintaining accurate dealer information, responding to dealer requests, and providing administrative and operational support to the Sales Performance Manager. This position serves as a key point of contact for dealers and internal teams, ensuring smooth dealer experience and efficient sales operations.
Key Responsibilities
Dealer Onboarding
- Coordinate and manage the onboarding process for new dealers, ensuring all required documentation, systems access, and information are completed accurately and on time
- Act as a liaison between Territory Sales Managers and internal departments to ensure smooth and efficient onboarding experience
- Provide onboarding guidance, materials, and support as needed
Dealer Account Maintenance
- Process changes to dealer information, including contact details, banking information, compliance documentation, and system updates
- Ensure dealer records are accurate and up to date across all internal systems
- Assist with audits or reviews related to dealer information and compliance requirements
Dealer Support & Requests
- Serve as a primary support contact for dealer inquiries and requests, resolving issues or escalating as needed
- Track, prioritize, and follow up on dealer requests to ensure timely resolution
- Support dealer communication initiatives as directed by the sales leadership team
Sales Support & Administrative Duties
- Provide administrative and operational support to the Sales Performance Manager
- Assist with sales reporting, data entry, tracking performance metrics, and maintaining dashboards
- Support sales initiatives, promotions, and programs through coordination and documentation
- Perform other duties and special projects as assigned by the Sales Performance Manager
Qualifications
Required
- High school diploma or equivalent (associate or bachelor’s degree preferred)
- 2+ years of experience in sales support, customer support, dealer support, or administrative roles
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in Microsoft Office (Excel, Word, Outlook); CRM experience preferred
Preferred
- Experience working with dealer networks, partners, or channel sales organizations
- Familiarity with CRM systems and sales performance reporting
- Strong problem-solving skills and a customer-focused mindset
Key Competencies
- Customer and dealer service orientation
- Attention to detail and data accuracy
- Time management and prioritization
- Collaboration and cross-functional communication
- Adaptability and willingness to take on varied responsibilities