Job Description
Job Description
About Us:
At Liberty Tire Recycling, we're building a sustainable future - one tire at a time. As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the environment. Join our team of nearly 4,000 dedicated employees across 70+ sites and help us transform billions of pounds of waste tires into valuable resources. We're committed to innovation, a circular economy, and providing a rewarding workplace where you can grow and thrive.
Job Summary:
Liberty Tire Recycling is looking for a dedicated Customer Support Specialist (Analyst) to join our team at our Garland, TX office. This role involves providing top-notch customer service by handling calls and service requests for a large client, managing customer portals, and running reports using advanced Microsoft Excel skills. The ideal candidate will thrive in a fast-paced, dynamic environment and be skilled in problem-solving, communication, and data management.
Duties and Responsibilities:
- Advanced Reporting: Create and manage detailed reports using advanced Excel features (e.g., pivot tables, VLOOKUP) to organize large data sets.
- Customer Service: Handle inbound customer calls and emails with professionalism, addressing service issues and complaints swiftly and efficiently.
- Escalation Management: Identify priority issues and escalate them appropriately.
- Communication: Keep customers informed of service status, ETAs, and updates via phone and email.
- Portal Management: Oversee and maintain the customer portal, ensuring data accuracy and timely updates.
- Data Entry: Log calls, follow-ups, and all related information accurately in the call tracking system.
- General Office Support: Assist with additional office tasks as needed.
Required Skills/Abilities:
- Time Management: Demonstrate the ability to prioritize and manage time effectively in a fast-paced environment.
- Customer Service Expertise: Possess strong knowledge of customer service principles, with excellent problem-solving and organizational skills.
- Technical Proficiency: Competence in Microsoft Office (Excel, Word, Outlook) and general PC navigation.
- Attention to Detail: Ability to handle detailed work, even in high-pressure situations.
- Communication Skills: Ability to maintain patience and professionalism when dealing with customer feedback.
- Availability: Flexibility to work evenings or Saturdays if required.
Education and Experience:
- 1-2 years’ experience working in an office environment.
- 2 years minimum of customer service experience through the use of telephone & email
EEO Statement:
Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.