Job Description
Key Responsibilities
Copacker Inventory Management
- Serve as the primary point of contact for third-party copacker inventory tracking during the summer program
- Maintain accurate visibility to inventory balances, production receipts, and available stock
- Reconcile copacker inventory against internal trackers and escalate discrepancies as needed
- Partner with internal stakeholders and the copacker to resolve inventory shortages, overages, or timing issues
Inbound and Outbound Tracking
- Track inbound raw materials and outbound finished goods from copacker locations
- Monitor shipment status and proactively identify delays or delivery risks
- Communicate status updates and escalate issues to the appropriate internal teams for resolution
- Manage system entry of shipment tracking information, including coordination with the internal broker and order closeout
- Support basic logistics coordination and documentation as required
UPS Claims Management
- Manage the end-to-end UPS claims process for lost, damaged, or misbilled shipments
- Gather required documentation, submit claims, and track claims through resolution
- Partner with UPS and internal teams to investigate discrepancies and secure credits when applicable
- Maintain clear records and reporting of claims activity and outcomes
Ad Hoc Operational Support
- Support additional summer program operational tasks as needed (data pulls, trackers, reporting, process documentation)
- Assist with issue triage and follow-ups across inventory, transportation, or fulfillment
- Contribute to continuous improvement by identifying recurring issues and improvement opportunities
Qualifications / Skills
- Strong attention to detail and ability to manage multiple workstreams in a fast-paced environment
- Comfort working with spreadsheets, trackers, and basic reporting tools
- Ability to communicate clearly with both internal teams and external partners
- Experience with inventory, logistics, or operations support preferred
- Problem-solving mindset with ability to escalate issues appropriately
Working Style
- Highly organized and responsive
- Comfortable operating with ambiguity during peak seasonal demand
- Able to work independently while collaborating across teams