Job Description
Job DescriptionWe are looking for a compassionate and detail-oriented Client Care Coordinator to join our team in Ridgefield, Connecticut. In this Contract-to-Permanent position, you will play a critical role in ensuring that clients receive exceptional care and support by serving as the primary point of contact between families and caregivers. This opportunity is ideal for someone who excels in customer service, has strong administrative skills, and is passionate about improving the client experience.
Responsibilities:
• Maintain consistent communication with clients to address concerns and ensure their needs are met.
• Collect and update accurate medical and personal information for client records while adhering to confidentiality standards.
• Match caregivers with clients based on individual needs and preferences, facilitating strong and effective partnerships.
• Coordinate schedules and manage communication between clients and caregivers to guarantee seamless service delivery.
• Collaborate with team members to enhance processes and improve overall client satisfaction.
• Offer empathetic support to clients and their families, addressing questions and providing guidance as needed.
• Ensure compliance with industry regulations and organizational policies in all client interactions.
• Monitor client progress and caregiver performance to ensure high-quality service.
• Identify opportunities for process improvement and contribute to the implementation of new strategies.• Proven experience in customer service or client relations, preferably in a healthcare or non-profit setting.
• Strong organizational and administrative skills with attention to detail.
• Excellent communication and interpersonal abilities to build rapport with clients and caregivers.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in scheduling and coordinating activities across multiple stakeholders.
• Problem-solving skills and a proactive approach to addressing client concerns.
• Familiarity with industry regulations and best practices.
• Empathy and a commitment to delivering exceptional client care.