Job Description
Job Description
JOB FAMILY SUMMARY:
Fleet operations professionals manage CRST’s day-to-day driver and equipment performance. They coordinate routes, monitor service, and ensure every load is delivered safely and efficiently.
JOB SUMMARY:
The Manager – Operations leads operations from a centralized location (Cedar Rapids, IA) and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationships, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.
WORK LOCATION: Cedar Rapids, IA
SCHEDULE: Monday through Friday 7AM - 4PM - on call as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Operational Leadership and Performance: Lead operations, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
- Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
- Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
- Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
- Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
- Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
- Cross-Functional Collaboration: Coordinate with recruiting, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
- Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
- Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
- Travel: Travel may be required; the amount of travel will vary by role
- Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
REQUIREMENTS:
- Education: High school diploma or equivalent
- Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
- Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts
- Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams
- Customer Focus: Strong experience managing customer relationships and service expectations
- Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices
PREFERRED QUALIFICATIONS:
- Education: A four-year degree or applicable work experience with demonstrated success
- Experience: Experience leading customer operations in an over the road or dedicated environment
- Strategic Thinking: Ability to align operations with company goals and customer needs
- Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
- Technology: Familiarity with transportation management systems and reporting tools
AIP ELIGIBILITY:
This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.
CRST CORE VALUE:
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
EEO STATEMENT:
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.