Behavioral Health Direct Services Specialist

Job Description

Job DescriptionJob Summary

We are seeking a Behavioral Health - Direct Service Specialist to join our team!

As a Behavioral Health - Direct Service Specialist, you will work with our seasoned clinical multidisciplinary team members to assist with coordinating new patient intakes, provide ongoing support services involving the day-to-day care of our mental health & SUD consumers and assist with administrative tasks throughout multiple program departments. The ideal candidate will have prior experience in mental health settings, possess strong communication skills, work well within a team environment, and be able to engage others in a respectful, professional and empathetic manner.
Responsibilities

• Assist counselors, nurses & other clinical staff in the day-to-day care of our SPMI client population.
• Coordinate with referral sources to schedule new client appointments in our Partial Care program ensuring all necessary information is collected prior to intake assessment.
• Provide support and guidance while building and maintaining relationships with community partners, family members and referral sources.
• Follow up with new patients prior to first appointment to confirm appointment, transportation and address any questions or concerns.
• Assist Intake Coordinator & Nursing department with obtaining clinical documentation.
• Coordinate appointments as needed for medical tests & doctors visits.
• Assist clients with accessing community services.
• Maintain comprehensive records of patient interactions, promptly reporting concerns as needed.
• Establish rapport and ongoing therapeutic relationships with clients while building socialization and communication skills.
• Provide clients with encouragement and positive feedback.
• Daily utilization of Electronic Health Record (EHR) to document client interactions & maintain ongoing clinical records.
• Assist with client monitoring during daily activities and meals/assist with CACFP program attendance.

Qualifications/Requirements

• Strong communication and interpersonal skills.
• Strong problem-solving abilities.
• Experience using electronic health records (EHR).
• Adept in clinical documentation.
• Ability to work in a fast-paced environment.
• Minimum BA in mental health or related field.
• Must possess a positive, empathetic & compassionate attitude.
• Must have a NJ Driver's license for 5+ years w/ a safe driving record.

Schedule

• Monday to Friday
• 7:30 am to 4:00pm