Job Description
Job DescriptionWe are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Tualatin, Oregon. This role is ideal for someone with a strong background in customer service and call center operations who thrives in a fast-paced environment. The position involves handling inbound and outbound calls, managing data entry tasks, and ensuring exceptional service delivery.
Responsibilities:
• Handle inbound and outbound calls with efficiency and a focus on quality.
• Provide prompt and courteous assistance to customers, addressing inquiries and resolving issues.
• Perform accurate data entry and maintain records using company systems.
• Manage email correspondence and respond to customer requests in a timely manner.
• Schedule appointments and coordinate follow-ups as needed.
• Process orders and ensure accurate entry of customer information.
• Utilize Microsoft Excel and Word to create and update reports and documentation.
• Collaborate with team members to improve service processes and ensure customer satisfaction.
• Maintain a thorough understanding of company products and services to provide accurate information.
• Adhere to company policies and procedures while delivering high-quality customer support.
• Minimum of 2 years of experience in customer service or call center roles.
• Proficiency in answering inbound calls and handling outbound communication.
• Strong skills in data entry and maintaining accurate records.
• Familiarity with Microsoft Excel and Word for documentation and reporting.
• Ability to manage email correspondence effectively and professionally.
• Experience in scheduling appointments and coordinating tasks.
• Excellent verbal and written communication skills with a customer-focused mindset.