Dental Accounts Receivable Representative - Full Time

Job Description

Job DescriptionDescription:

At DOCS Dental, we believe every patient deserves not only excellent dental care but also a seamless and stress-free financial experience. Our practice is built on compassion, communication, and trust — values that also extend to how we support and empower our team. As we continue to grow, we’re looking for a Dental Accounts Receivable (AR) Representative to join our administrative team and help ensure the financial health of both our patients and our practice.

Schedule:

• Monday through Friday - 8:30am - 5:30pm
• Occasional overtime required based on billing cycles or deadlines.

Responsibilities:

• Generate and submit accurate claims and invoices for dental services to insurance companies and patients.
• Review and verify patient insurance eligibility and dental benefits.
• Maintain and update patient accounts with payment details, insurance updates, and account adjustments
• Monitor accounts receivable aging reports to identify overdue accounts and implement collection strategies.
• Prepare and submit dental insurance claims electronically or via paper as required.
• Follow up on unpaid claims and work with insurance companies to resolve disputes or discrepancies.
• Communicate with patients to explain billing procedures, account balances, and payment options.
• Address and resolve patient inquiries and complaints regarding their accounts.
• Ensure all billing practices comply with federal and state regulations, including HIPAA.
• Keep updated on changes in dental billing codes and insurance regulations.
• Work closely with dental office staff, including dentists and hygienists, to ensure accuracy in billing and coding.
• Collaborate with office management to improve billing processes and systems.

Requirements:

• High school diploma or equivalent; associate's degree in accounting, business administration, or a related field preferred.
• Previous experience in accounts receivable in a dental setting
• Must have experience with Denticon.
• Must have experience with Ortho Accounts Receivable.
• Must have a Real ID
• Certification as a Dental Billing Specialist or similar credential is a plus.

DOCS Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.