Insurance and Verification Specialist

Job Description

Job Description

Join our team as an Insurance Verification & Authorization Specialist Supervisor and take the lead in driving accuracy, efficiency, and excellence in our front end billing operations! We’re looking for a dynamic, detail-oriented professional with the confidence to make sound decisions, solve problems, and keep projects moving. You’ll bring expertise in quality control, productivity, and compliance—along with the communication skills to connect across teams and the flexibility to adapt in a fast-changing environment. If you thrive on organization, process improvement, and building positive, professional relationships, we want to hear from you!

RESPONSIBILITIES:

• Manage the upfront billing team and processes, assign and ensure timely resolution and follow through on billing work queues
• Provide training, coaching and support for new and existing staff regarding billing standard operating procedures and best practices
• Resolve complex customer, patient and payer inquiries
• Maintain customer and payer database and instructions for in-house and outsourced billing departments
• Manage new hire interviewing and onboarding processes
• Create, update and organize SOPs, Reimbursement SharePoint site and training documents
• Participate in weekly calls with outsourced billing team and provide feedback
  Inform leadership about team performance, customer and payer performance
  Effectively identify and report insurance contract opportunities and communicate with leadership team
  Ensure team’s execution of exceptional customer service
  Report on monthly performance and activities
  Facilitate and document staff meetings and outcomes
  

QUALIFICATIONS:

• Bachelor’s degree preferred
• Minimum 5 years of experience in customer service, insurance verification, authorization, and insurance billing required
• Minimum 1 year of experience in a Medical Billing and Reimbursement Specialist role
• Proficient with Windows PC applications, including Microsoft Word and Excel
• Based on business and departmental need, able to work occasional overtime and/or weekends

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.
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