Process Specialist

Job Description

Job Description

Job Title: Process Specialist

Job Description

This Process Specialist role focuses on transforming complex technical processes into clear, engaging, and user-friendly training materials. You will convert detailed SOPs, troubleshooting guides, and equipment documentation into visual content—including short instructional videos—for use in an internal AI-based training platform. The position combines hands-on process and troubleshooting experience with strong communication and documentation skills to capture and standardize institutional knowledge.

Responsibilities

• Translate complex SOPs, technical documents, and troubleshooting content into simplified, visual learning formats that are easy for operators and technicians to understand.
• Create short instructional videos that demonstrate equipment operation, setup procedures, and troubleshooting workflows in a clear and practical manner.
• Film, edit, and assemble video content for upload into an internal AI-based training platform, ensuring high clarity and consistency.
• Develop visual documentation such as flowcharts, diagrams, and annotated guides to support operator understanding of processes and equipment.
• Interpret highly technical documentation, including translated and German materials, and ensure accurate application of this information in training content.
• Partner closely with operators, technicians, and engineers to validate the accuracy of documented processes, troubleshooting steps, and training materials.
• Support the creation and maintenance of documentation related to equipment setup, operation, and issue resolution within the Standard Solutions group.
• Capture institutional knowledge from experienced personnel and convert it into reusable training assets to reduce knowledge loss and improve onboarding.
• Collaborate with technical teams to continuously improve training materials based on feedback and evolving processes.
• Ensure all training content is organized, consistent, and ready for integration into digital and AI-driven training platforms.

Essential Skills

• Strong process and technical experience, which may come from maintenance, process, or mechanical disciplines.
• Hands-on troubleshooting experience with equipment and processes, with the ability to diagnose and explain issues clearly.
• Technical or hands-on troubleshooting experience in environments such as manufacturing, engineering, or maintenance.
• Proven ability to take complex technical information and communicate it in simple, visual formats such as videos, diagrams, and training materials.
• Experience working with technical documentation, including SOPs, work instructions, and training materials.
• Comfort working around equipment and collaborating directly with operators, technicians, and engineers.
• Basic experience with video creation and editing, or a strong willingness to learn these tools.
• Strong attention to detail to ensure training content is accurate, consistent, and easy to follow.
• Effective communication and collaboration skills to work with cross-functional technical teams.
• Comfort with technology and digital tools used to create and manage training content.

Additional Skills & Qualifications

• Experience in regulated environments such as pharmaceutical or GMP settings.
• Exposure to AI tools or digital training platforms for content delivery and knowledge management.
• Process engineering experience or familiarity with process optimization and standardization.
• Technical writing skills for creating clear SOPs, work instructions, and supporting documentation.
• Strong people skills to gather information from subject matter experts and translate it into structured training content.
• Experience in training development, particularly video-based training, is a plus.

Work Environment

This is an onsite position working Monday through Friday on a day shift schedule. You will work in a technical environment around equipment and processes, collaborating closely with operators, technicians, and engineers. The role involves spending time on the production or equipment floor to observe processes, capture real-world workflows, and film instructional content, as well as working at a workstation to edit videos and develop visual documentation. The environment supports the use of digital and AI-based training tools, and you will regularly interact with cross-functional teams to validate and refine training materials.

Job Type & Location

This is a Permanent position based out of Wilson, NC.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wilson,NC.

Application Deadline

This position is anticipated to close on Jun 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.