Patient Care Guide (PCG)

Job Description

Job DescriptionSalary: $26/ Hour

The DuPont Clinic is a referral center for all-trimester abortion and ultrasound-guidedprocedures, including for abnormal or high risk pregnancies, and for people with complexmedical situations who may have difficulty accessing care. We provide the highest level ofmedical care and a private experience focused on the individual needs of each patient. TheDuPont Clinic is committed to creating an inclusive environment where individuals from allbackgrounds feel comfortable.

The Patient Care Guide (PCG) serves as an integral part of the team, creating a supportivepatient experience and ensuring patient safety. PCGs provide unique and extremely valuablecare for patients while working in conjunction with physicians, advanced practice clinicians, and nurses. The PCG will report directly to the Associate Manager, Patient Care. The PCG provides critical informational, emotional, and physical support for patients during theirprocedures and recovery, as well as assisting clinicians and administrative staff with clinicoperations.

The hours for this position are variable four days a week (Mon-Thurs or Tues-Fri), depending on the clinic schedule. PCGs are expected to work about 32 hours a week, with some late nights and on-call 1-2 weeks in the month.

Essential Duties:

• Providing trauma-informed patient-centered care by offering physical and emotional support to patients before, during, and after their abortionprocedures
• Utilizing Quickbase EMR to input patient information; review and upload patient charts
• Supporting and monitoring patients through recovery including taking vital signs and conducting bleeding checks with oversight from nurses andproviders
• Communicating effectively with all members of the patient-care team, with Slack, Google Meet, and in-person
• Assisting and providing ultrasound guidance for procedures after appropriate training
• Setting up the clinic in the morning and shutting down at the end of day
• Collaborating with the operations team with maintenance of the clinic when time allows, including laundry, restocking, bringing in orders, etc.
• Actively demonstrate, promote, and support a culture of diversity, equity and inclusion by upholding principles of reproductive justice
• Participating in staff meetings and training
• Other duties as assigned
  

Qualifications:

• Required:
  • Native speakers of the following languages: Spanish, Arabic, Amharic, Mandarin,
    Vietnamese, French, and Portuguese are highly preferred
  • Strong commitment to a person's bodily autonomy
  • Flexibility with scheduling
  • Patient-focusedwith a strong sense of empathy and holding space for others
  • Active listening skills
  • Ability to communicate clearly and collaborate with team members.
  • Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.)
• Preferred:
  • Obstetrical, birth, postpartum, miscarriage, or abortion doula experience (strongly preferred)
  • Medical assistant experience or experience working in medical settings
  • Experience in counseling, social work, and/or mental health/substance abuse programs
  • Knowledge of the political landscape involving abortion care
  • Previous experience in abortion care or reproductive health (strongly preferred)

Work Environment:

• Be available to be on overnight call 1-2 times a month for 3-4 days at time
• This position requires the ability to work under stress and in a fast paced environment
• The position is subject to hazards: including a variety of physical conditions such asproximity to mechanical parts and chemicals including odors.
• The worker at times is required to wear a facemask, gown, and/or gloves.
• The position has a likelihood of occupational exposure to blood and other potentiallyinfectious materials,
• The position may require moderate lifting.
• Fast-paced, multicultural, collaborative work environment

Benefits and pay range:

• Salary: $26/hour
• Benefits package includes:health insurance, a retirement plan (with a company contribution starting the first of the quarter after 6 months of employment), periodic bonuses, paid time off, and 10 paid holidays. DuPont also provides non-licensed staff with $250-$500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing.

References should be available if requested.

The DuPont Clinic is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.