Job Description
Job DescriptionAbout UsThis role supports a longestablished specialty healthcare group recognized for providing advanced, innovative patient care. The organization has a strong reputation in the region for adopting new technologies, offering minimally invasive procedures, and providing comprehensive outpatient services. The team values collaboration, compassion, and delivering an excellent patient experience.
OverviewA busy specialty healthcare practice is seeking a friendly, energetic Call Center Patient Services Representative to support its highvolume patient scheduling team. This role is ideal for someone who thrives in a fastpaced environment, enjoys helping people over the phone, and brings a positive, teamoriented attitude.
Responsibilities
- Answer and manage highvolume inbound calls (target of ~40 calls per day)
- Schedule patient appointments and provide general information
- Route calls to the appropriate department (clinical triage, medical assistants, providers, etc.)
- Maintain excellent customer service and a professional demeanor
- Work collaboratively with a supportive administrative team
Qualifications and Skills
- Outgoing, upbeat, and patientfocused personality
- Strong communication skills
- Teamoriented and selfmotivated (“gogetter” mindset)
- Ability to work in a fastpaced call center environment
- Comfortable handling frequent inbound calls (40/day expectation)
- Prior customer service or callcenter experience is highly valued (healthcare, retail, hospitality, café/restaurant experience all considered)
Schedule: Monday - Friday (8:00AM - 5:00PM)
Compensation: $19.00 Hourly
We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).