Job Description
Job DescriptionFront Desk Coordinator
Reports To: Practice Manager / Owner
Location: Prospect, KY
Compensation: $17-$21/hr (depending on experience)
Position Summary
The Front Desk Coordinator is the first point of contact for patients at_____. This role is responsible for creating an exceptional client experience, managing daily front desk operations, supporting providers, and ensuring smooth clinic flow. The ideal candidate is professional, detail-oriented, and passionate about aesthetics and patient care.
Key Responsibilities
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Greet all patients warmly, provide check-in/check-out support, and ensure a seamless guest experience.
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Manage phones, emails, and text inquiries with professionalism and timeliness.
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Schedule and confirm appointments using clinic software (e.g., Aesthetic Record, Boulevard, or comparable system).
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Collect payments, process memberships/packages, and reconcile daily sales.
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Maintain lobby cleanliness, presentation of retail products, and restock supplies as needed.
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Patient follow up and re-engagement
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Retail Sales of skin care
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Support providers by preparing treatment rooms and assisting with patient flow.
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Track KPIs such as rebooking, membership sign-ups, and retail sales.
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Follow HIPAA and clinic confidentiality standards at all times.
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Transferring paper charts into EMR
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Support laundry needs and kitchen tasks
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Light housekeeping around office (as needed and end of day)
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Assistance with preparation of surgical charts and documentation for upcoming surgical cases
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Assistance creating quotes for surgical procedures
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Discuss patient financing options
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Conduct follow-up outreach for consultations
Qualifications
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High school diploma or equivalent; college coursework preferred.
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Prior front desk, hospitality, or medical aesthetics experience strongly preferred.
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Strong communication skills and ability to provide exceptional customer service.
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Comfortable working with scheduling, POS, and EMR software.
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Ability to multitask in a fast-paced environment and maintain a professional demeanor.
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Proficiency with PatientNow is a plus
Schedule & Compensation
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Hourly rate: $17-$21/ hr
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Schedule: Full-time