Job Description
Job Description
Patient Services Coordinator
Location: Dallas, TX
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST
Compensation: $19.00-$21.00 p/hr based on licensure certifications and experience
Hiring Status: Managers are actively interviewing
About the Role
A leading healthcare organization is seeking a professional, detail-oriented Patient Services Coordinator to serve as the first point of contact for patients and visitors. This role is ideal for someone who excels in a fast-paced clinical environment, values patient experience, and brings strong administrative and communication skills to the team.
This position plays a vital part in ensuring smooth daily operations by managing front-office duties, supporting clinical staff, and maintaining efficient patient flow—all while delivering exceptional customer service.
Key Responsibilities
- Greet and check in patients and visitors promptly and professionally, ensuring a welcoming and efficient experience.
- Provide required patient forms, review for completeness, collect co-pays and balances, and update demographic and insurance information.
- Answer, screen, and route incoming calls; respond to routine questions and relay accurate messages to clinical staff in a timely manner.
- Schedule and confirm patient appointments, including follow-up visits, in alignment with office and provider guidelines.
- Manage patient check-out, provide appointment details, and handle cancellations or rescheduling as needed.
- Maintain an organized lobby and front-office area; ensure adequate inventory of forms and office supplies.
- File charts, forms, and documentation while adhering to all confidentiality, state, federal, and HIPAA regulations.
- Assist with general administrative tasks and support daily clinic operations as assigned.
Qualifications
- High school diploma or equivalent required.
- Minimum of 12 months experience in a medical front office or receptionist role, including scheduling and insurance processing.
- Proficiency in medical scheduling systems and Microsoft Office (Outlook, Word, Excel).
- Strong communication, organization, and customer service skills.
- Reliable, punctual, and committed to maintaining excellent attendance.
Why This Opportunity Stands Out
- Stable, full-time weekday schedule—no evenings or weekends.
- Supportive, patient-centered environment with a collaborative team culture.
- Opportunity to make a meaningful difference in the patient experience every day.
Qualified candidates are encouraged to apply promptly—interviews are actively in progress.