Job Description
Job Description
CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life!
CRST’s Flatbed Solutions team offers versatile flatbed trucking services across North America, handling everything from simple to complex transportation needs. With a vast network of agents and owner-operators, one of the largest fleets of side kits, and over 100 field offices, we ensure safe, on-time delivery. Specializing in metal products, construction materials, and oversized freight, we provide real-time tracking and seamless service, from the first mile to the last, backed by cutting-edge technology.
Job Family: Customer service is responsible for responding to and managing inquiries, complaints and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email or social media. The role requires effective communication, an understanding of the customer's needs and the ability to provide solutions or information promptly. Additionally, the role may involve collecting and recording customer data and maintaining accurate records of customer interactions. Problem-solving skills, patience, empathy and the ability to work under pressure are essential. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Job Summary: We are looking for motivated, high performing people to help grow the customer base of our Logistics operation. If you thrive in a dynamic environment, and believe that integrity, hard work and relationships matter, then come join our team! We are looking for people with strong backgrounds in the Logistics industry, but prior experience is not required. We have a dedicated team that will teach you everything you need to know about the Logistics business, and how to succeed in it. Growth opportunities are there for those willing to put in the work to succeed.
Essential Duties and Responsibilities:
- Foster excellent front-line customer relations by collaborating with customers and internal teams, ensuring continued company growth and achievement of goals
- Coordinate all aspects of customer freight shipments, including rate quotes, service dates, booking freight, answering customer calls and providing daily tracking and tracing of shipment activity
- Monitor logistics and shipments through ongoing communication with operations and logistics teams to ensure timely and accurate delivery
- Manage the department’s general mailbox and oversee the 800-line, ensuring customer inquiries and requests are handled promptly
- Provide spot quotes for ad hoc freight shipments as required
- Create and maintain strong customer relations by working closely with other departments and ensuring seamless communication across teams
- Provide coverage for peers' books of business during absences
- Perform other duties as assigned
- Regular and reliable attendance
Ideal Experience & Skill Set:
- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Monitoring and Negotiation
- Active Learning
- Good Time Management
- Troubleshooting
- Excellent written and verbal communication skills
Requirements:
High school diploma or GED
Preferred Qualifications:
Strong analytical and critical thinking skills with the ability to access, interpret and verify data to ensure accuracy and efficiency in decision-making
Proven ability to effectively communicate, build relationships and negotiate with customers and internal teams to solve complex problems and ensure satisfaction
Demonstrated time management skills with a focus on planning and executing tasks efficiently while managing multiple priorities
Ability to take ownership and accountability, applying active learning, judgment and decision-making to continuously improve processes and outcomes
Strong problem-solving skills, with a proactive approach to troubleshooting and taking initiative to address issues and drive positive results.
Did You Know?
- CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
- We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
- CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.