Job Description
Job Description
API International is a family business that was established in Portland, Oregon, in 1979. We are a manufacturer and wholesale distributor of flanges, expansion joints, valves, other pipe fittings, and custom-fabricated parts for the Agriculture, Exhaust, HVAC, and Water Works markets. At API International, we offer a generous benefit package including:
- Employer-paid health, vision, dental insurance, and long-term disability.
- Full coverage of the base plan premium on the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage on the base plan premium after one year.
- 80 hours of PTO and 152 hours after the first year (prorated).
- 8 paid holidays (including your birthday).
- 401(k) with a 4% company match.
- Voluntary Benefits.
- FSA and life insurance.
- Opportunities for advancement within the company.
The Order Entry Representative plays a key role in supporting API's sales operations by delivering accurate and efficient administrative support. This position is responsible for processing a high volume of sales orders, facilitating effective communication between the sales team and customers, and ensuring the timely and accurate fulfillment of all orders.
A typical day:
- Receives and processes customer purchase orders.
- Inputs orders into the current ERP system with extreme accuracy.
- Effectively manages technology to process orders, track orders, record prices, schedule delivery dates, confirm inventory status, and maintain customer information and other data related to each transaction.
- Confirms orders, updates ship dates, shipping status, and notifies sales/customers of any backorder(s) or delivery delays.
- Researches and resolves order errors and updates the system accordingly.
- Prepares order-related/shipping documentation.
- Perform additional administrative duties as required.
The ideal candidate requires the following:
- Minimum 2 years’ experience in data entry, sales support, customer service, or administrative roles.
- High school diploma or GED equivalent.
- Self-motivated, results-oriented individual.
- Positive, can-do attitude with a focus on high-quality customer service.
- Team player with the ability to work closely with others.
- Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
- Can successfully learn new technologies like ERP/CRM systems.
- Can type 60 WPM.
- Excellent oral and written communication skills.
- Ability to multitask, organize, and prioritize workload.
We highly prefer the following:
- Bachelor's degree in business, communications, or related field.
- Knowledge of pipes, valves, and fittings.
6:30 AM to 3:30 PM.