Office & Marketing Coordinator
Job Description
Job Description
Office & Marketing Coordinator - PowerSeal USA
Role Overview
The Office & Marketing Coordinator is a full-time, customer-facing position that plays an important role in both the daily operation and continued growth of PowerSeal USA.
This person will often be one of the first points of contact our customers have with PowerSeal USA, whether by phone, email, or in person. The role requires someone who is organized, friendly, dependable, detail-oriented, and comfortable managing a variety of responsibilities throughout the day.
In addition to supporting customers and daily office operations, this role will help lead and coordinate PowerSeal USA's marketing efforts across social media, digital channels, and print. We are looking for someone who can help us communicate who we are, strengthen our brand, and find new ways to connect with both existing and potential customers.
About PowerSeal USA
PowerSeal USA is a national leader in the powersports industry, specializing in Nikasil cylinder plating and cylinder repair for dirt bikes, ATVs, UTVs, snowmobiles, personal watercraft, and other racing and performance vehicles.
Our customers range from individual enthusiasts and racers to repair shops, dealerships, engine builders, and businesses throughout the country. We have built our reputation around specialized technical expertise, quality workmanship, and providing our customers with a high level of service.
An existing knowledge of the powersports industry is not required for this position, but it is a definite plus. Someone who is already familiar with dirt bikes, ATVs, UTVs, snowmobiles, watercraft, racing, engines, or the broader powersports community may have an advantage in understanding our customers and creating authentic marketing content.
Customer Service & Communication
Provide a high-quality customer experience by answering incoming phone calls and emails in a friendly, professional, and timely manner.
Assist customers with general questions, order updates, shipping information, invoices, and other needs. When a question requires technical knowledge, work with the appropriate team member to make sure the customer receives an accurate and timely response.
Follow up on open customer questions and help make sure communication does not fall through the cracks.
Represent PowerSeal USA professionally and help build strong, long-term relationships with our customers.
Invoicing & Office Administration
Prepare and send customer invoices accurately and on time.
Assist with customer accounts, order documentation, shipping paperwork, and other administrative responsibilities associated with processing orders.
Maintain organized and accurate customer and order information.
Help improve office procedures and identify opportunities to make administrative processes more efficient and easier for both customers and the PowerSeal USA team.
Shipping & Order Fulfillment
Pack completed customer orders carefully and professionally for shipment.
Prepare shipping labels and documentation and make sure outgoing orders are accurate before they leave our facility.
Coordinate with the production team to understand which orders are complete and ready to ship.
Help communicate shipping and tracking information to customers and assist with resolving shipping-related questions or issues.
Marketing & Brand Coordination
Help oversee and coordinate PowerSeal USA's ongoing marketing efforts across social media, digital platforms, and print.
Plan, create, and publish social media content that showcases our work, our people, our capabilities, and the PowerSeal USA brand.
This position will have an active role in managing and creating content for Facebook, Instagram, TikTok, and YouTube. Applicants who are comfortable creating, editing, posting, and managing content across these platforms will stand out.
Work with team members throughout the company to identify interesting projects, before and after examples, technical information, customer stories, and other opportunities for marketing content.
Help maintain a consistent posting schedule and look for ways to increase engagement and grow PowerSeal USA's audience.
Coordinate print marketing materials such as brochures, flyers, advertisements, event materials, signage, and other promotional pieces.
Help maintain consistency in how the PowerSeal USA brand is presented across digital and printed materials.
Look for new marketing opportunities that can strengthen customer relationships, increase awareness of PowerSeal USA, and support the continued growth of the company.
Photography, Video & Content
Capture photos and videos of interesting work happening throughout the shop for use on Facebook, Instagram, TikTok, YouTube, and other marketing channels.
Work with employees to help explain processes, highlight craftsmanship, and turn the work being done every day into useful and engaging customer content.
Create simple graphics, advertisements, social media posts, videos, and other marketing materials. Experience using Canva or similar design tools is a strong plus.
Maintain an organized library of photos, videos, graphics, and other marketing assets.
Software & Technology
This role will regularly use technology to communicate with customers, manage office responsibilities, create marketing materials, and keep information organized.
Applicants with experience using the following will stand out:
- Google Workspace, including Gmail, Google Drive, Docs, and Sheets
- QuickBooks Online
- Salesforce
- Canva
- TikTok
- YouTube
Experience with every platform is not required. More important is being comfortable with technology, willing to learn new systems, and able to use these tools efficiently and professionally.
Cross Department Coordination
Work closely with Operations, Front of House, the Machine Shop, Plating Shop, and leadership to keep customer communication accurate and current.
Stay informed about production status and potential delays so customers receive clear information when they contact us about their orders.
Communicate customer concerns or recurring questions back to the appropriate team members so we can continue improving our processes and customer experience.
Organization & Ownership
This role requires someone who is comfortable taking ownership of their responsibilities and managing multiple priorities.
Stay organized, follow through on commitments, communicate when something needs attention, and look for practical ways to improve how work gets done.
What We're Looking For
The ideal candidate is personable, organized, dependable, creative, and comfortable communicating with customers. Strong written and verbal communication skills are important, along with attention to detail and the ability to manage multiple responsibilities.
Experience with customer service, office administration, social media, marketing, photography, video, content creation, invoicing, or shipping is valuable.
Familiarity with the powersports industry is a plus, but not a requirement. We are interested in finding the right person who is willing to learn our business and become knowledgeable about our customers, products, and industry.
Candidates who already have experience with Google Workspace, Canva, QuickBooks Online, Salesforce, and creating content for Facebook, Instagram, TikTok, and YouTube will stand out.
Above all, we value attitude, work ethic, creativity, follow-through, willingness to learn, and the desire to grow into the position.
Compensation & Benefits
This is a full-time position with a benefits package that includes:
- Company paid health insurance
- Company paid dental insurance
- 120 hours of Paid Time Off annually
- Retirement savings plan with company match
- Paid holidays
- Opportunities for continued learning, professional development, and increased responsibility
Our Culture
PowerSeal USA is building a company where people are encouraged to grow along with the business. We value quality work, accountability, teamwork, communication, continuous improvement, and taking care of our customers.
We want team members who are interested in developing their skills, taking on new responsibilities, and contributing ideas that help us improve.
The Office & Marketing Coordinator is an important part of that culture. This person helps shape how customers experience PowerSeal USA while also helping us tell our story, strengthen our brand, and support the continued growth of the company.
Why Work at PowerSeal USA?
We spend about a third of our lives working, so we believe work should be a place you actually enjoy coming to. PowerSeal USA has a fun, healthy team culture built around working hard, supporting each other, and enjoying what we do.
There is also something unique about being part of a national company that operates in a specialized industry with few direct competitors, a strong reputation, and an established presence in the powersports market.
PowerSeal USA is entering an exciting period of growth. We are investing in new systems, improving how we operate, and pursuing new markets and opportunities. This creates significant room to learn, take on new responsibilities, develop new skills, and grow into different roles as the company continues to evolve.