Job Description
Job Description
Erico Technologies LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (Remote). As a leading technology company based in North Carolina, we are dedicated to providing our customers with the best service and support. This is a part-time, remote position that offers flexible hours and the opportunity to work from the comfort of your own home.
Responsibilities:
- Respond to customer inquiries and provide information about our products and services
- Handle and resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate channels
- Stay up-to-date with product knowledge to provide accurate information to customers
- Follow communication procedures, guidelines, and policies
- Provide feedback on the efficiency of the customer service process and suggest improvements
Requirements:
- Proven customer service experience in a remote or call center environment
- Excellent communication and problem-solving skills
- Ability to work independently and in a team environment
- Proficient in Microsoft Office and customer service software
- Familiarity with CRM systems and practices
- High school diploma or equivalent; college degree preferred
- Availability to work flexible hours, including evenings and weekends
Benefits:
- Competitive hourly rate
- Flexible work schedule
- Work from the comfort of your own home
- Opportunity for growth and advancement within the company
- Supportive and collaborative team environment
If you are a self-motivated and customer-oriented individual looking for a part-time remote position, we encourage you to apply for our Customer Service Representative role at Erico Technologies LLC. Join our team and be a part of our commitment to providing exceptional customer service.