Receptionist

Job Description

Job DescriptionSalary: 18.00

Office Location

311 Probandt

San Antonio, Texas

78204

Qualifications:

• Be able to manage a multi-line phone system.
• Experience with general office equipment.
• Good oral and written communication skills.
• Be very dependable
• Great Customer Service & Data entry skills.
• Computer skills and experience with Microsoft Word, Excel, Outlook, and the internet.
• Bilingual in English and Spanish (Preferred).
• Maintain a high level of confidentiality on work content, process, status, etc.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Ability to set priorities based on long- and short-term goals and meet deadlines.

• Great organizational skills with proficiency in producing timely work, detail oriented and adherence to policies and procedures.
• Must pass an initial and periodic background checks and have and maintain a Texas drivers license and a good driving record.

Essential Duties:

• Answer/screen and forward incoming telephone calls promptly and courteously within three rings on a multi-line phone system. Transfer caller to correct individual as requested.
• Greet visitors at the front window and determine their need.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Give walk-in applicants description HFH new homebuyer program and encourage them to use HFH website to submit a Mortgage Counseling Questionnaire (MCQ).
• Answer questions about HFHSA programs and provide callers/visitors with MCQ status, when available.
• Take complete and accurate messages and distribute them in a timely manner using Outlook, Teams, or handwritten messages.
• Retrieve answering machine messages each morning for both the main office and CTH and forward them to the intended partys mailbox number.
• Make necessary copies of IDs/documents and notify appropriate individuals of visitors arrival.
• Maintain confidentiality while working with sensitive applicant and homeowner information.
• Receive and log MCQs; update daily MCQ received spreadsheet.
• Input Sweat Equity hours for homebuyers in online Applicant Tracking System (ATS).
• Assist Family Services with processing MCQs.
• Update processed MCQ spreadsheet.
• Create response letters from MCQ spreadsheet using mail merge.
• Print, stuff and mail MCQ response letters.
• Assist in collecting down payments/lawnmower payments from homebuyers and forward receipt/check to finance department.
• Report monthly usage of copy machines to third-party vendor. Update Spreadsheet.
• Add funds to the postage machine when funds are at $300.
• Print out monthly postage machine log and produce monthly department breakdown to submit to finance with check request.
• Create monthly office supply expense report by department and submit to finance.
• Accept daily packages from USPS, UPS, FedEx, and other vendors and communicate delivery to intended recipients for pickup.
• Maintain log for packages picked up from front desk.
• Maintain orderly appearance of the reception area with all necessary stationery and materials (e.g. pens, MCQs, printing paper for two printers)
• Provide administrative support to other executive management staff as requested.
• Assist with special events and other departments as needed.
• Support HFHSA ideals and mission through support of the management teams goals, objectives, and decisions. Communicate them to others in a positive manner.
• Ensure strict adherence to HFHSA policies, procedures, and internal controls.
• Other duties and assigned.

Physical Abilities Required:

• The ability to sit at a desk for long periods of time along with the ability to stand and be on your feet for extended periods of time.
• The ability to lift, carry, push, or pull, load and unload medium weights up to 35 lbs.
• The use of hands for simple grasping and fine manipulations with good manual dexterity.
• Listening to and understanding information and ideas presented.
• Must be able to read and understand information and ideas presented.
• Requires the ability to drive a motor vehicle for business errands during the workday.

Habitat for Humanity of San Antonio and Guadalupe Valley is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.