Job Description
Job Description
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Russell Tobin's client, a financial company, is currently seeking Document Processing Specialist in Owensboro, KY.
Job Title: Document Processing Specialist /Account Processor
Location: Owensboro, KY 42301
Schedule: Full-Time | Monday – Friday | 8:00 AM – 5:00 PM CST
Work Arrangement: 100% Onsite | Free Parking Available
Pay Rate: $22 to $24/hr.
Overtime: Limited potentialJob Overview:
We are seeking a highly detail-oriented and customer-focused individual to join a fast-paced team supporting Assumptions and Subordinations processing. This role involves hands-on document handling, customer interaction, and adherence to service level agreements (SLAs).Key Responsibilities:
- Process incoming income checks and packages related to Assumptions and Subordinations
- Mail outgoing packages in a timely and accurate manner
- Ensure all checks are completed and packages scanned the same day
- Assist in the phone queue to address inquiries from customers and internal partners
- Maintain high attention to detail and meet SLA requirements
Team Environment:
- Department size: ~30 employees
- Daily interactions with internal team members, onsite management, and external clients via phone and email
- Collaborative and supportive work culture
Required Skills & Qualifications:
- Strong customer service and communication skills
- Proven ability to work under pressure and manage multiple tasks simultaneously
- Excellent attention to detail
- Team player with a proactive attitude
- Must be able to work full-time onsite, 8 AM – 5 PM CST
Preferred Experience:
- Familiarity with MSP, DOCV, or MIR systems is a plus
Interview Process:
- One phone interview with two managers
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.